Troubleshooting

Hij blijft maar zeggen de gevraagde inhoud Is niet aan het laden  Doe er wat aan anders stop ik het abonnement  Vriendelijke groetLenie

Having problem with play Deezer app through USB or Bluetooth in fiat van. Was working perfectly fine until the latest update. Screen in van shows error loading files and plays songs for a few seconds then cuts off. Have tried on different apps (Spotify, Apple podcast) and is working fine. Any ideas? App is on iPhone 11.  Thanks. 

Hi all,I'm trying to log in Deezer app with my Samsung TV powered by Tizen software.When I try to pair app with my mobile phone releasing code to access sys remain stuck without the possibility to enter in.Samsung's customer service states that is something related to Deezer and not to their platform. Anyone has the same issue? If yes in which way I can solve it? Pls note that all other music apps are working fine. Thanks

Google ilmoittaa, että sähköposti ja kättäjänimi on vuotanut pimeään verkkoon kauttamme. Miten kannattaa toimia? 

when you click on like, information is displayed that the track is already in your favoritescleared cache, reinstalled app 

The Android application has major problems loading audio tracks. It takes over a minute to load a track in HIFI. Yet I have over 100mps and HIFI only requires 10mps! The application works abnormally in offline mode, and the sequence of tracks repeats itself... There's also a bug when swiping between tracks in the player in offline mode. 

Every time I listen to Deezer on my laptop, it pauses automatically after a short while. What should I do?

Segue aí os anexos sobre minha oferta tim 

Hi,I'm new subscriber and I've experiences a few annoying things (using Android phone, with an up to date OS);1) when I select and play an album (via Chromecast Audio) it don't stop after the last song but keep on playing different songs from the same artist (or something like that) in infinity. It doesn't make any sense. It's annoying.2) and after a long time (maybe because the app soft-disconnect from Comcast), it suddenly, and somehow randomly, plays parts of different songs (just a few seconds), through the chromecast connected amplify. And I have to disconnect and reconnect the app, and start another song to make it stop. Super annoying!3) I've also even experienced that the app, randomly, starts playing songs "in the middle of the night" through the phone speakers. Maybe because it's continuously playing "the next song", after the album I listened to earlier that evening. This probably happens when the app hard-disconnect from the chromecast.

I’d like to switch one of the 6 displayed Flow genres for something else.I understand the 6 shown genres are based on listening habits but I can’t find a way to swap one out and Flow a new genre should I fancy a change, can someone help?

Trying to install Deezer on my iMac but get the messagec "Deezer can’t be opened because Apple cannot check it for malicious software." Anyone know why and how to solve?

Hello, is it possible to listen deezer music directly from samsung galaxy watch 4 classic or do I need bluetooth connection with speaker/headphone? Thanks a lot 

I typed gmsil instead of gmail when making my account. I want it changed

Bonjour, je viens d’installer l’application et je rencontre un problème vis à vis de l’affichage du mini lecteur sur l’écran de verrouillage de mon IPhone. Ma version d’ios est a jour ainsi que l’application Deezer. Pourriez vous m’indiquer quand est ce que ce problème sera réglé s’il vous plaît. Merci 

Hi!I wonder why i need to change from time to time settings of download, stream sound quality. I always use the best sound quality on setup. And when i check that after 15 days it seems that app reset to normal sound qulity. Why is that? I use app on Android phone.  

hello, I want to change my email, but the current one entered is inactive and I can't receive the message with a code to change the email, can it be changed somehow

can i unfollow all the artist i followed before and delete all the playliste like with out unfollow 253 artists manually ? 

I’m going to preface this by saying I’m definitely in the minority here as someone who does not own a smart phone and uses an MP4 player.Until the most recent update, I was able to have Deezer on my MP4 player, and download music to listen to offline. It was perfect for me as someone who listens to a lot of new music but doesn’t always have the time to go on my laptop and download the actual song right away and transfer it over.It’s disappointing because I don’t see why they couldn’t have just left the older version of the app available in the Google Play store. I’m going to stay subscribed because I like having access to new music right away, Deezer offers lossless, and I don’t like Spotify (never have), but in the future I might just have to consider switching to a Spotify subscription as much as I don’t want to because I’m able to use it on my MP4. And of course all this comes after the ordeal I went though to connect Deezer to Last.FM LOL… 

When I share a profile link, i think it should be opened in the deezer app instead of the browser. Also on a mobile device there should be a mobile page for that if deezer app is not installed. Right now it openes a blank page on android and a generic deezer startpage on iOS.Also in iOS i was not able to find a profile by using the search function in the app.Sharing a profile link in the app would also be a good feature.Have a nice day and all the best!Benjamin

Deezer app for xbox is unusable. And before you ask, yes I've tried everything suggested to fix the problem. The app plays no sound on my xbox, the songs say they are playing but no sound at all. I am so very close to going back to spotify because this app has been broken on xbox for months at this point. I have emailed the company and they asked for video evidence only to not respond after I send it. Your xbox app needs to be fixed, its not my end, its on yalls end. If i can delete it, reinstall it, log back in and do all the other things yall suggest and it still isnt working then its the app itself. Fix your damn app, i would love to recommend the app to my gaming friends as alternative to spotify but if we cant listen to the music then whats the point of the app at all.

This only happens with certain artists not all artists.I use an Android phone with the latest version of the app

Hi. I want to change my premium plan to a family plan. How can I do that?

On the web page of the Deezer player the pages of the artists, albums are not displayed. Also the lyrics are not available anymore and the background color to display them stays mostly the same (green). Sometimes blue !I use chrome ! The last updates are done

The issue happens on the Deezer desktop app on Windows 10 (version DeezerDesktopSetup_5.30.540).The issue is reproduced like this:open the app → the login screen is displayed with the choice “What will you listen to today?” and choice “Login” and “Sign up”. choose the “Login” option → a browser tab is opened to the Deezer login page in your default browser Fill the details and press the login button → like is usually the case, the Deezer desktop app comes back to the front and the login screen blinks as if it was going to open the usual Deezer welcome page, but instead of opening the page, the login screen is displayed again.I can listen to music in the Firefox browser after logging in in the 2nd step, so I am sure I am logged in in the browser. However, the desktop app doesn’t open.What I tried:different default browser → switch to Chrome, but the same sequence of action ha

Hello. I would like to repopen a discussion (firstly opened by SoloWingX) :  Each time I switch to the next song, the equalizer instantly turn off. I have to open it (shortcut un the down left corner > equalizer) and it instantly turn on.Strange thing is that the issue only appears when I manually switch tot he next song, no problem when the app switch to the next song by itself (when the previous one is finished). Thanks :) !