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One Hit Wonder
Watson19
One Hit Wonder
November 5, 2023
Answered

new phone

  • November 5, 2023
  • 2 replies
  • 114 views

The app only works on WiFi. Bought a new phone and downloaded music works but nothing else. Looked in settings for something even changes my password but still no luck

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    Best answer by Nina Nebo

    hi @Watson19 

    If I understand you quite right your problem is play downloaded music offline !?

    Maybe you need turn on Offline mode on your mobile !?

     

     

    How to turn on Offline Mode on your mobile

    Offline mode allows you to listen to your downloaded content on your mobile without an internet connection. Perfect for travel or commuting, you can listen to all your favorite content offline and save data.

    1. Go to Settings Settings.png
    2. Under PREFERENCES, select Offline Mode  Slider.png

     

    2 replies

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    November 5, 2023

    hi @Watson19 

    If I understand you quite right your problem is play downloaded music offline !?

    Maybe you need turn on Offline mode on your mobile !?

     

     

    How to turn on Offline Mode on your mobile

    Offline mode allows you to listen to your downloaded content on your mobile without an internet connection. Perfect for travel or commuting, you can listen to all your favorite content offline and save data.

    1. Go to Settings Settings.png
    2. Under PREFERENCES, select Offline Mode  Slider.png

     

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      November 5, 2023

      Please check the settings on the phone and make sure to Allow Deezer to Access with Mobile Data too.
       

       

       

       

       

       

       

       

       

       

      Let us know if that works
      Thanks :)

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