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One Hit Wonder
waltersorto19
One Hit Wonder
November 4, 2023
Answered

help please it keep pop up loading fails when i listen a song on my phone how can i fix this

  • November 4, 2023
  • 3 replies
  • 35 views

Loading error keep pop up when I listen music on my phone 

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    Best answer by awesomemac

    Hi @waltersorto19,

     

    Before anyone can help you here, we need to know a bit more. So can you answer these questions?

    1. Are you using the latest Deezer update on your phone? Should be 7.1.4.88.
    2. Which Android are you using on your phone?
    3. When did this start?
    4. Is this with every song everytime or is it random?
    5. Can you share a screenshot here of the error?

    3 replies

    awesomemac
    Superuser
    awesomemacAnswer
    Superuser
    November 4, 2023

    Hi @waltersorto19,

     

    Before anyone can help you here, we need to know a bit more. So can you answer these questions?

    1. Are you using the latest Deezer update on your phone? Should be 7.1.4.88.
    2. Which Android are you using on your phone?
    3. When did this start?
    4. Is this with every song everytime or is it random?
    5. Can you share a screenshot here of the error?
      One Hit Wonder
      waltersorto19Author
      One Hit Wonder
      November 4, 2023

      Yes Is random and yes I have update the app already samsung s22

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      November 12, 2023

      Could you please share a screenshot with the error message?
      Thanks 

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