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help please it keep pop up loading fails when i listen a song on my phone how can i fix this


Loading error keep pop up when I listen music on my phone 

Best answer by awesomemac

Hi @waltersorto19,

 

Before anyone can help you here, we need to know a bit more. So can you answer these questions?

  1. Are you using the latest Deezer update on your phone? Should be 7.1.4.88.
  2. Which Android are you using on your phone?
  3. When did this start?
  4. Is this with every song everytime or is it random?
  5. Can you share a screenshot here of the error?
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3 replies

awesomemac
Deezer Legend
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  • Deezer Legend
  • 1627 replies
  • Answer
  • November 4, 2023

Hi @waltersorto19,

 

Before anyone can help you here, we need to know a bit more. So can you answer these questions?

  1. Are you using the latest Deezer update on your phone? Should be 7.1.4.88.
  2. Which Android are you using on your phone?
  3. When did this start?
  4. Is this with every song everytime or is it random?
  5. Can you share a screenshot here of the error?

  • Author
  • Runaway Baby
  • 1 reply
  • November 4, 2023

Yes Is random and yes I have update the app already samsung s22


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5252 replies
  • November 12, 2023

Could you please share a screenshot with the error message?
Thanks