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help please it keep pop up loading fails when i listen a song on my phone how can i fix this

  • November 4, 2023
  • 3 replies
  • 22 views
W
One Hit Wonder

Loading error keep pop up when I listen music on my phone 

Best answer by awesomemac

Hi @waltersorto19,

 

Before anyone can help you here, we need to know a bit more. So can you answer these questions?

  1. Are you using the latest Deezer update on your phone? Should be 7.1.4.88.
  2. Which Android are you using on your phone?
  3. When did this start?
  4. Is this with every song everytime or is it random?
  5. Can you share a screenshot here of the error?
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    3 replies

    awesomemac
    Superuser
    Forum|alt.badge.img+6
    • awesomemac
    • Superuser
    • Answer
    • November 4, 2023

    Hi @waltersorto19,

     

    Before anyone can help you here, we need to know a bit more. So can you answer these questions?

    1. Are you using the latest Deezer update on your phone? Should be 7.1.4.88.
    2. Which Android are you using on your phone?
    3. When did this start?
    4. Is this with every song everytime or is it random?
    5. Can you share a screenshot here of the error?
    Leonídia.Deezer
    W
    One Hit Wonder
    • waltersorto19
    • Author
    • One Hit Wonder
    • November 4, 2023

    Yes Is random and yes I have update the app already samsung s22

    Jaime.Deezer
    Community Manager
    Forum|alt.badge.img+7
    • Jaime.Deezer
    • Community Manager
    • November 12, 2023

    Could you please share a screenshot with the error message?
    Thanks 

    Leonídia.Deezer
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