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Answered

Music does not download

  • 11 November 2023
  • 9 replies
  • 171 views

As you can see from the screenshot some music downloaded, some doesnt. 

This is not a new issue, I've had this problem in the past. 

The suggestions the help team gave was to uninstall the app and re download all my music, which I did. 

When this current problem reared its head again, I cleared all data, uninstall, re-installed, and some of the music downloaded, others not. 

I adjusted the Deezer allocated space to 40Gb, which is almost 2.5x more than the data/space needed, according to Deezer data.

Furthermore, Ive read here that if it doesnt auto download, I have to use the manual selection. 

Which does not exist. 

 

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Best answer by User1993 13 November 2023, 16:06

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9 replies

Userlevel 7
Badge +14

Hi 

 

Are U on Beta or released version ? 

Hi. 

App says beta version, updated last week. 

Is there another deezer version?

Userlevel 7
Badge +14

Hi. 

App says beta version, updated last week. 

Is there another deezer version?

 

Yes , the official one which is for those who don’t wanna try beta features . 

Go to deezer on the play store ,scroll down a bit and choose “Leave Beta” . A few min later you should be able to install the official app . I would try with that version first. 

Hey, ok. I had to leave Beta mode, uninstall, reinstall. 

Now nothing want to download, not even a random song I chod

Song I chose to add to my favourites. 

Userlevel 7
Badge +5

And is it working already?

No

Userlevel 7
Badge +5

Hi @User1993, thanks for the details.

Can you confirm if you have installed the latest version of the Deezer app?

Also, could you please share a screenshot of the "Data and Storage" settings in the Deezer app?

Yes. Latest version without Beta.