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Family premium removed from account


I have recently paid a subscription but had my family premium account removed. Can you please explain why?

Best answer by Yula

Hey there,  

We are experiencing an Internal Error, we are working on fixing it as soon as possible: 

https://en.deezercommunity.com/subscription-and-payments-60/account-reverting-to-a-free-even-after-the-payment-72668

 

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I'm in the same boat atm


Yula
Moderator
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  • Moderator
  • March 29, 2022

Hey there,  

We are experiencing an Internal Error, we are working on fixing it as soon as possible: 

https://en.deezercommunity.com/subscription-and-payments-60/account-reverting-to-a-free-even-after-the-payment-72668