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One Hit Wonder
Samm10
One Hit Wonder
Mar 29, 2022 12:35 PM UTC
Answered

paid for Deezer family but only able to access free Deezer

Paid on 11.3.22, shown on my account yet I'm still getting ads and being told to upgrade.

Not a happy bunny because it's such a faff to get anything resolved with Deezer. 

May have to move to Spotify....and it's cheaper!

 

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    Yula
    YulaAnswer
    Deezer Staff
    Mar 29, 2022 12:56 PM UTC

    Hello @Samm10, Sorry we are experiencing an Internal Error, we are fixing it. 

     

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    3 replies

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    Mar 29, 2022 12:56 PM UTC

    Hello @Samm10, Sorry we are experiencing an Internal Error, we are fixing it. 

     

    (She/her) add your pronouns to your signature!
    Roadie
    Ingeborg.71
    Roadie
    Apr 10, 2022 3:04 PM UTC

    Same here, for the second time,. The first time I started a new subscription……..So I already paid double…..

     

    Never had this before. I am a member for years, but ist is pretty anoying…..

      Anonymous
      Apr 11, 2022 6:44 AM UTC

      Hey @Ingeborg.71 

      Please contact support:

      https://support.deezer.com/hc/requests/new

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement