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paid for Deezer family but only able to access free Deezer

  • 29 March 2022
  • 3 replies
  • 82 views
S
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Paid on 11.3.22, shown on my account yet I'm still getting ads and being told to upgrade.

Not a happy bunny because it's such a faff to get anything resolved with Deezer. 

May have to move to Spotify....and it's cheaper!

 

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Best answer by Yula 29 March 2022, 14:56

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Yula
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Userlevel 7
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Hello @Samm10, Sorry we are experiencing an Internal Error, we are fixing it. 

 

(She/her) add your pronouns to your signature!
I
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Same here, for the second time,. The first time I started a new subscription……..So I already paid double…..

 

Never had this before. I am a member for years, but ist is pretty anoying…..

A

Hey @Ingeborg.71 

Please contact support:

https://support.deezer.com/hc/requests/new

TERMS OF USE DEEZER COMMUNITY SITE