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  • March 29, 2022
  • 2 replies
  • 29 views
T
One Hit Wonder

I have had a family Plan for a few years now and paid monthly for it I just paid to renew new for another month..... Today ads started playing... It told me I had to sign up for premium for the ads to stop so I did I paid almost a $100 for a year..... Then it canceled my family... And to renew my family it cost me another $18 I had to resign up..... So I would like to have my $100 back that I paid for the premium if I can't even have my family on it and if ads continue to work I will cancel Deezer

Best answer by Yula

Hey there, @Tammy Jane Woodworth

So sorry it’s an error on our side. 

We are working on it and it will be fixed as soon as possible: 

 

    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

    2 replies

    M
    Roadie

    Hey guys, 

    As the title says, I am under a free plan even though I have paid for family package. I have been on the family package for years now. 

     

    I tried logging out as the faq suggested, but no help. Some linked topics are closed for me to see for some reason. Everything worked fine yesterday.

     

    Thanks! 

    Yula
    Deezer Staff
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    • Yula
    • Deezer Staff
    • Answer
    • March 29, 2022

    Hey there, @Tammy Jane Woodworth

    So sorry it’s an error on our side. 

    We are working on it and it will be fixed as soon as possible: 

     

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