I have had a family Plan for a few years now and paid monthly for it I just paid to renew new for another month..... Today ads started playing... It told me I had to sign up for premium for the ads to stop so I did I paid almost a $100 for a year..... Then it canceled my family... And to renew my family it cost me another $18 I had to resign up..... So I would like to have my $100 back that I paid for the premium if I can't even have my family on it and if ads continue to work I will cancel Deezer
Answered
subscription
Best answer by Yula
Hey there,
So sorry it’s an error on our side.
We are working on it and it will be fixed as soon as possible:
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
Hey guys,
As the title says, I am under a free plan even though I have paid for family package. I have been on the family package for years now.
I tried logging out as the faq suggested, but no help. Some linked topics are closed for me to see for some reason. Everything worked fine yesterday.
Thanks!
+10Hey there,
So sorry it’s an error on our side.
We are working on it and it will be fixed as soon as possible:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.