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One Hit Wonder
Tammy Jane Woodworth
One Hit Wonder
March 29, 2022
Answered

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  • March 29, 2022
  • 2 replies
  • 46 views

I have had a family Plan for a few years now and paid monthly for it I just paid to renew new for another month..... Today ads started playing... It told me I had to sign up for premium for the ads to stop so I did I paid almost a $100 for a year..... Then it canceled my family... And to renew my family it cost me another $18 I had to resign up..... So I would like to have my $100 back that I paid for the premium if I can't even have my family on it and if ads continue to work I will cancel Deezer

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    Best answer by Yula

    Hey there, @Tammy Jane Woodworth

    So sorry it’s an error on our side. 

    We are working on it and it will be fixed as soon as possible: 

     

    2 replies

    Roadie
    Marko.Sinovčić
    Roadie
    March 29, 2022

    Hey guys, 

    As the title says, I am under a free plan even though I have paid for family package. I have been on the family package for years now. 

     

    I tried logging out as the faq suggested, but no help. Some linked topics are closed for me to see for some reason. Everything worked fine yesterday.

     

    Thanks! 

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    March 29, 2022

    Hey there, @Tammy Jane Woodworth

    So sorry it’s an error on our side. 

    We are working on it and it will be fixed as soon as possible: 

     

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