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Deezer hifi family turkey

  • 19 March 2022
  • 5 replies
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A
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Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

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Best answer by Yula 20 March 2022, 11:23

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5 replies

Yula
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Hello @andruhan, we are integrating Hifi uality into all our subscriptions, which is why you don’t see the option to upgrade. 

Your Family will upgrade automatically to Hifi Family from the 19th of april. 

 

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A
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Hello @andruhan, we are integrating Hifi uality into all our subscriptions, which is why you don’t see the option to upgrade. 

Your Family will upgrade automatically to Hifi Family from the 19th of april. 

 

Do i need to wait for a next billing cycle? Hifi quality is still not available...

A

Hey @andruhan 

Yes. The conversion will take place during the next billing cycle.

A
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Hey @andruhan 

Yes. The conversion will take place during the next billing cycle.

Hi, still no Hi-Fi available. It’s a pity to wait so long for this :(

Jaime.
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Userlevel 7
Badge +7

Hello @andruhan please get in touch with our Deezer Support Team and one of our agents will check your account in the system and be able to let you know why HiFi has not been activated in your Family subscription yet.
Thanks 

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