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  • 29 March 2022
  • 2 replies
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T
Rank

I have had a family Plan for a few years now and paid monthly for it I just paid to renew new for another month..... Today ads started playing... It told me I had to sign up for premium for the ads to stop so I did I paid almost a $100 for a year..... Then it canceled my family... And to renew my family it cost me another $18 I had to resign up..... So I would like to have my $100 back that I paid for the premium if I can't even have my family on it and if ads continue to work I will cancel Deezer

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Best answer by Yula 29 March 2022, 15:00

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2 replies

M
Rank

Hey guys, 

As the title says, I am under a free plan even though I have paid for family package. I have been on the family package for years now. 

 

I tried logging out as the faq suggested, but no help. Some linked topics are closed for me to see for some reason. Everything worked fine yesterday.

 

Thanks! 

Yula
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Userlevel 7
Badge +10

Hey there, @Tammy Jane Woodworth

So sorry it’s an error on our side. 

We are working on it and it will be fixed as soon as possible: 

 

(She/her) add your pronouns to your signature!
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