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One Hit Wonder
Hk Lee
One Hit Wonder
March 24, 2022
Answered

No activate Deezer premium at Bang & Olufsen App

  • March 24, 2022
  • 2 replies
  • 1471 views

Hi!

I’ve been logged in Deezer premium to use Beosound Moment thru Bang & Olufsen App.

But Deezer does not correspond to Beosound Momentum within B&O App, because of no activation Deezer Premium.

So let me know how could I solve this problem?

Hk Lee

 

    Best answer by Yula

    Hello @Hk Lee! 

    Here's what you can do:

    • Log out of Deezer on all devices it might be logged in
    • Get a new password for the Deezer account via this link
    • Delete Deezer from the  B&O App app
    • Turn off your sound system device for 1-2 minutes
    • Turn it back on
    • Add Deezer to the  B&O app
    • Login with your new Deezer password

    2 replies

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    March 24, 2022

    Hello @Hk Lee! 

    Here's what you can do:

    • Log out of Deezer on all devices it might be logged in
    • Get a new password for the Deezer account via this link
    • Delete Deezer from the  B&O App app
    • Turn off your sound system device for 1-2 minutes
    • Turn it back on
    • Add Deezer to the  B&O app
    • Login with your new Deezer password
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    Roadie
    Stefan G
    Roadie
    January 20, 2023

    Hello,

    i have the same issue and tried the suggested solution several times...butI still can't log into Deezer  via B&O App, it keeps saying that i have to activate Deezer premium, but i have Premium since 2017! Any other suggestions? Only  iPhone 12 has this Problem, iPhone 8 hasn't!

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