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Answered

account status

M
Tiny Dancer

Hi.

I had a payment for family subscription go out on 25.03.2022. 

My account is only showing as free status. 

Could you please tell me whats going on. 

I have followed the instructions, but nothing happening .

 

Thanks

Matt 

Best answer by Leonsurfdude

Same problem, with a family account.

Tried to update Deezer on Android, and a reboot. Both didn't work. Trying to find out if my family have any problems (I have the main account)

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    Johnathan.Deezer
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      Johnathan.Deezer
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      Nadav Har'El
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    4 replies

    G
    Tiny Dancer
    • Gwenn_
    • Tiny Dancer
    • 2 replies
    • March 29, 2022

    I have the exact same problem

    M
    1 person likes this
    • M
      Matt.Cooper
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    Tiny Dancer
    • n0dw
    • Tiny Dancer
    • 1 reply
    • March 29, 2022

    Me too. I have ended up paying twice now! Still saying free. Could someone please refund my 2nd payment and sort out my account please?

    M
    1 person likes this
    • M
      Matt.Cooper
    J
    Tiny Dancer

    I have the same issue and it came in the middle of listening music??? What is happening 🤬

    M
    N
    2 people like this
    • M
      Matt.Cooper
    • N
      n0dw
    L
    Tiny Dancer
    • Leonsurfdude
    • Tiny Dancer
    • 1 reply
    • Answer
    • March 29, 2022

    Same problem, with a family account.

    Tried to update Deezer on Android, and a reboot. Both didn't work. Trying to find out if my family have any problems (I have the main account)

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