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One Hit Wonder
March 29, 2022
Answered

subscription problems

  • March 29, 2022
  • 6 replies
  • 115 views

I have been in the family subscription for 2 years or longer now. My bank accou t was debited on 16 March 2022 with the family subscription. Now Deezer says that I am on "free" subscription as my deezer has expired. What can be the issue? 

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Best answer by Yula

Hello everyone! 

We are experiencing an issue and we are actively working to fix it as soon as possible! 

 

6 replies

Roadie
March 29, 2022

Same here. The Deezer support link found in the help post about subscription issues doesn't work either, just states 'you don't have access to this'

 

Will be moving to Spotify after this experience. 

Guitar Hero
March 29, 2022

I'm currently the same and all accounts have been paid and alles

Roadie
March 29, 2022

I have the same problem! 

Roadie
March 29, 2022

Same here!

 

Not sure if that’s related, but the latest monthly latest payment on my Credit Card is not to ‘Deezer SA’, instead it’s been taken by ‘YYBe5L’  which looks weird!

Yula
Deezer Staff
YulaAnswer
Deezer Staff
March 29, 2022

Hello everyone! 

We are experiencing an issue and we are actively working to fix it as soon as possible! 

 

(She/her) add your pronouns to your signature!
Roadie
March 29, 2022

On the back of this, when fixed will re-subscription be required or will accounts be restored?

Pre-empting the effect of having the music of four other users listening to music now on my personal profile, is there any way I can remove the days listening history to avoid a day or two of sharing a profile cascading into months of being subjected to some of the less favourable suggestions that will likely arise? The reason I chose Deezer was due to the suggested listening content matching my tastes far better than any other similar service.  Unfortunately, it seems to work a little too well and although I have a varied taste in music, everyone has limits.