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What will happen I don't want the upgrade from Deezer family to HI-Fi?

F
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As per the e-mail that you send me: 

Starting from your next invoicing after 19/4/2022 , we'll add HiFi audio quality sound to your plan, so you can enjoy the music you love as if you were right in the recording studio.
With HiFi audio, your favorite tracks have a wider dynamic range and benefit from better instrument separation. They sound crisper and better than ever.
HiFi audio is a deluxe music experience that you're going to enjoy across all your devices, from the desktop app and web player to any iOS or Android smartphone. HiFi audio will also be available on Xbox, Chromecast, Sonos and your other compatible devices.

To further support our efforts to provide you with the best service, best sound quality and exclusive content, we'll be increasing the price of your Deezer Family subscription by MXN 100.00

 

It’s a great idea to have Hi-Fi, but I was just fine with the quality that I already have. And if this little change increments the cost for my subscription. I think that I’m Gonna decline to this service :( although I was in love with it.
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Best answer by GropplerZorn 20 March 2022, 07:59

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12 replies

GropplerZorn
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Hello Fhernando,

You’ll need to start shopping for a new music streaming service. Deezer is transitioning to all hifi and the service they are moving you to will be your option if you remain with them. 
 

Many people, myself included, enjoy the hifi tier and find it to be a good value, but that is your choice of course. 
 

Best of luck with whatever you decide. 
 

G

G
F
Rank

Thank you for your answer GropplerZorn!  It has been very helpful for me. Have a nice day.

metafaniel
Rank
Userlevel 1

You’ll need to start shopping for a new music streaming service.

Is this really an advice?

So Deezer is forcing this unrequested transition by increasing costs and the best advice is “if you don’t like it, go away”?

I know you’re being kind enough to give an answer and I know it’s not your fault as an individual, but speaking about Deezer, that’s a deal breaker for me and for many others. 

Deezer should consider a lower cost subscription plan not requiring the HiFi imposition...

Gamer, brony, developer, father, nocturnal, vampire, animaniac.
GropplerZorn
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Userlevel 7
Badge +17

You’ll need to start shopping for a new music streaming service.

Is this really an advice?

So Deezer is forcing this unrequested transition by increasing costs and the best advice is “if you don’t like it, go away”?

I know you’re being kind enough to give an answer and I know it’s not your fault as an individual, but speaking about Deezer, that’s a deal breaker for me and for many others. 

Deezer should consider a lower cost subscription plan not requiring the HiFi imposition...

 

I never said “if you don’t like it, go away” please don’t put words in my mouth. You even put it in quotes as if I said that. I did not.

Deezer has made this decision. It’s not going to change. It’s up to you to decide how you choose to respond to it.

The OP appreciated my candid response. Others have been less forthcoming, which has led to ambiguity, as evidenced by your other thread, which I also just responded to.

Cheers

G

G
G
Rank

Hello Fhernando,

You’ll need to start shopping for a new music streaming service. Deezer is transitioning to all hifi and the service they are moving you to will be your option if you remain with them.

Well, if this is an advice, I think that we’ll solve all problems in the world with advices like that.

I have Deezer Family plan, I got an email where they’ll add 3€ more for the plan.

I have no devices to ENJOY the music quality difference.

I listen to music on my laptops and in my car with smartphone.

I have to pay more for what?

R
Rank
Userlevel 6
Badge +5

Hello Fhernando,

You’ll need to start shopping for a new music streaming service. Deezer is transitioning to all hifi and the service they are moving you to will be your option if you remain with them.

Well, if this is an advice, I think that we’ll solve all problems in the world with advices like that.

Given that the decision has been made I'm curious to know what your recommended  solution would be.

Whether you like it or not @GropplerZorn has provided the best advise for those who don't want to pay a premium for a service they can't use. Taking your business elsewhere is probably the best long-term solution because if enough people do it they might re-think the plan, or at least the premium cost for it. 

A
Rank

The issue is that WHY you have to pay MORE for Deezer when other services let you pay LESS.

Really, Deezer “implemented” hi-fi relatively late compared to other services.


Yes, I hope enough people rething this and change music provider.

R
Rank
Userlevel 6
Badge +5

Really, Deezer “implemented” hi-fi relatively late compared to other services.

While it may not have been available in all markets Deezer was one of the first streaming services to have a HiFi plan. They are also one of the first to force the plan on subscribers who don't want it, which many are upset about. 

 

A
Rank

Really, Deezer “implemented” hi-fi relatively late compared to other services.

While it may not have been available in all markets Deezer was one of the first streaming services to have a HiFi plan. They are also one of the first to force the plan on subscribers who don't want it, which many are upset about. 

 

Well, here in my country other services already have “Hi-Fi” or similar: Spotify, Amanzon. For a lower price. And with a Family plan.

I’ll receive the HiFi on next month.

R
Rank
Userlevel 6
Badge +5

I don't know where you are but Spotify doesn't have HiFi anywhere - what they refer to as HiFi isn't lossless. My point was the Deezer's had a HiFi plan for years, it just wasn't forced on subscribers, perhaps like you, who don't want it. I on the other hand do want it and already paid for the family HiFi service but am becoming disenfranchised by their lack of support for devices that can actually benefit from it. It seems that their policies are pissing both of us off here...

A
Rank

I don't know where you are but Spotify doesn't have HiFi anywhere - what they refer to as HiFi isn't lossless. My point was the Deezer's had a HiFi plan for years, it just wasn't forced on subscribers, perhaps like you, who don't want it. I on the other hand do want it and already paid for the family HiFi service but am becoming disenfranchised by their lack of support for devices that can actually benefit from it. It seems that their policies are pissing both of us off here...

I agree with what you said.

metafaniel
Rank
Userlevel 1

You’ll need to start shopping for a new music streaming service.

Is this really an advice?

So Deezer is forcing this unrequested transition by increasing costs and the best advice is “if you don’t like it, go away”?

I know you’re being kind enough to give an answer and I know it’s not your fault as an individual, but speaking about Deezer, that’s a deal breaker for me and for many others. 

Deezer should consider a lower cost subscription plan not requiring the HiFi imposition...

 

I never said “if you don’t like it, go away” please don’t put words in my mouth. You even put it in quotes as if I said that. I did not.

Deezer has made this decision. It’s not going to change. It’s up to you to decide how you choose to respond to it.

The OP appreciated my candid response. Others have been less forthcoming, which has led to ambiguity, as evidenced by your other thread, which I also just responded to.

Cheers

G

Being fair, I understand and I didn’t intended to say something you didn’t actually said. That’s why I used the quote of your real statements and the quotes of my interpretation of Deezer’s position you gave. Sorry if I bother you, it wasn’t my intention.

 

Anyway, even if your advise is a little upsetting for some/many, it really is true. One friend would say: Its not your fault but its your problem! I mean, their decision has been made and we now have to take action: remain or go.

At this point as a support representative answered me by email in the past days (quote):

(...) we also got a new CEO this summer, who has brought a new vision and direction to the company (...)

 

This is their bussiness way at present.

Gamer, brony, developer, father, nocturnal, vampire, animaniac.
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