Answered

Support for Ukraine through the power of music

  • 11 March 2022
  • 49 replies
  • 3014 views

 guys, we need help. I don’t have this deal. Maybe anyone can help?

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Best answer by Neil 18 March 2022, 15:29

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49 replies

Hi there. I live in Ukraine, and all my friends and acquaintances received a free premium subscription, but for some reason I did not. Help please.

Userlevel 5
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Hi @ludamaks It might be best to contact support to see if they can activate it for you.

 

Stay strong and safe.

Userlevel 5
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Hey @Dima.Kramar You could contact support if it’s still not active for you. I hope it’s sorted quickly. 

Stay safe…..

 

Kudos to Deezer for doing this. :thumbsup:

Hi there. I live in Ukraine, and how I can see, people can get a free premium in Deezer. I don’t have a money now because of war, how can I get this subscription? Thank you for help and helping my country! Бережи вас Бог!💙💛🙏🏻

Userlevel 5
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Hi @nervoussubject Please contact support who should be able to help you easily. 

Stay safe for you and your family :flag_ua: .

 

Hi! I am writing to ask about free premium subscription on Deezer for Ukrainian people.
 I live in Ukraine and I have heard from Tik Tok that Deezer gives free premium subscription for people who live in Ukraine during this hard time, is it true? If it is true, how can I get the subscription? I’m looking forward to hearing from you. 
By the way, thanks for your amazing app!

Anna from Ukraine 

Hello can i have free sub for ukrainian people?

Userlevel 6
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Hi Ann,

 

Please contact deezer support to get assistance.

another link here.

G

Userlevel 6
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Hi GGWP,

 

Please contact deezer support to get assistance.

another link here.

 

G

Hello! How are you? Hope that all is ok! I’m from Ukraine. How can I get free premium subscribe? Have a nice day! Good luck! 

Userlevel 6
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Hello! How are you? Hope that all is ok! I’m from Ukraine. How can I get free premium subscribe? Have a nice day! Good luck! 

Hello!

See the response from @Zayn-T above for the link to deezer support. They can assist you. 
 

G

Hi there. I live in Ukraine, and all my friends and acquaintances received a free premium subscription, but for some reason I did not. Help please.

Hi. What answer did you get?

Hi, I have both problem. How I can fix it?

Hello!
Tell me, please, how to get a premium subscription for free if I'm from Ukraine?  

Thanks!

Userlevel 6
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Hello!

Please contact deezer’s support to get assistance.

The link is here. 🇺🇦 

G

Userlevel 6
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Hi, I have both problem. How I can fix it?

Hello Kyrylo!

Please contact deezer’s support to get assistance.

The link is here. 🇺🇦 

G

They replied me to my request, I'm also Ukrainian. And they answered that they can't provide us free premium... I'm so mad. What was the point of offering help to Ukrainians?to disappoint them? And it was never said that THE OFFER IS LIMITED. Personally I want just to delete app and never use it again, because its poor promotion on humanitarian disaster in Ukraine. It's inappropriate. 

 

Hi there. I live in Ukraine, and all my friends and acquaintances received a free premium subscription, but for some reason I did not. Help please.

Hi. What answer did you get?

Hi, I answered in the wrong brunch, but here it is. Yesterday I sent an email, as I didn't get premium as well. 

They replied me to my request, I'm also Ukrainian. And they answered that they can't provide us free premium... I'm so mad. What was the point of offering help to Ukrainians?to disappoint them? And it was never said that THE OFFER IS LIMITED. Personally I want just to delete app and never use it again, because its poor promotion on humanitarian disaster in Ukraine. It's inappropriate. 

 

 

Як її підключити підписку безкоштовно?

many of my friends got a free subscription, but I didn’t, how can I get it too?

Userlevel 5
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Hi all,

We have given free Premium to support existing account holders in the Ukraine, but this does not apply to newly created accounts.

While we currently cannot assist newly created accounts, we are aware of the concern and continue to look at ways to support the Ukranian people.

 

The Deezer team

Userlevel 6
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Hi,

 

Nice username. 
 

This question has been answered by deezer staff. If you are currently ia deezer subscriber, please contact user support for assistance. 
 

Otherwise, they are unfortunately unable to provide a free premium subscription for new users.

 

G
 

 

Userlevel 6
Badge +5

They replied me to my request, I'm also Ukrainian. And they answered that they can't provide us free premium... I'm so mad. What was the point of offering help to Ukrainians?to disappoint them? And it was never said that THE OFFER IS LIMITED. Personally I want just to delete app and never use it again, because its poor promotion on humanitarian disaster in Ukraine. It's inappropriate. 

 

Congratulations on being that person, the one person who finds a reason to complain even when a company provides a free service to every one of its customers in a country of 44 million people.

Как получить премиум подписку жителям Украины?

Userlevel 7
Badge +7

Hey @Alex Keeper 

Free premium for Ukraine apply to existing subscriptions only.

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