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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 973 Topics
  • 4,390 Replies
973 Topics
L
Runaway Baby
Leandro.Van.WykRunaway Baby
asked in Subscription and payments
double deduction

Why did my full subscription deduct twice this month?

111
Johnathan.Deezer
2 years ago
O
Runaway Baby
okamiyeRunaway Baby
asked in Subscription and payments
Payment refused. I think it's time to switch to Spotify

I’ve had payment issues for so long now and it’s frustrating. I move countries a lot and anytime I try to pay using the bank card of the country I’m in, there’s always a problem. This time, I recently relocated to Germany and I got a Paypal account connected to my TranferWise card. Despite changing countries on Deezer to Germany, all payment attempts still failed. The same thing happened when I was in Thailand and my Thai bank card was refused. I instead had to go through the Gift card method back then. It’s time to make the full switch complete. Adios Deezer 👋🏽

731
Yula
Moderator
2 years ago
A
Runaway Baby
Andrei-Dumitru GîrbeaRunaway Baby
asked in Subscription and payments
Plan price

I've used to have Deezer Premium for 3 years with 4.99 euro and I've forgot to recharge my card and the subscription expired and when I've tried to activate it back I saw that the price now is 10.99 euro . Is that a mistake or what is it? Because I think that that new price is way too much it's double of it used to be. I think that it would be more preferable to swith the platform.

732
N
Lover
2 years ago
P
Runaway Baby
Petr.UrbyRunaway Baby
asked in Subscription and payments
Subscription price

Hello there,does anybody know why is the family subscription more expensive in one country than in other?I pay more for one premium account in Czech rep . than I found for family account in Croatia. And what more, some people pay for Family in Czech rep. less than me for Premium. I love Deezer but this is a reason for canceling my account.. 

1406
P
Tiny Dancer
2 years ago
O
Runaway Baby
OlegMcArovRunaway Baby
asked in Subscription and payments
Availability of Deezer Family Service abroad

Good afternoon!I have read the terms of use for Deezer Family Services, but I don’t have a clear understanding of the following situation. I am in Ukraine, my family was forced to leave for Israel. If I subscribe to Deezer Family Service, can my family members currently in Israel use it? Their devices have IP of different region than mine.

612
Johnathan.Deezer
2 years ago
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Tiny Dancer
sunnast.Tiny Dancer
asked in Subscription and payments
допоможіть

Я з України не можу отримати deezer premium що робити?

161
A
2 years ago
K
Runaway Baby
kaoutar_skqRunaway Baby
asked in Subscription and payments
Decouple t-mobile from my account

HiBecause of some unknown reason my account became free and did not connect with my T mobile premium.I had to log in and connect with T Mobile again. However by mistake I used another deezer account of mine which was free and I was not using (its the account I am conversing with now).So now I have accidentally connected this account with my T mobile premium. I would like to undo that, so I can get the premium back on my old account. The one where I have my playlists and everything...A bit confusing but I hope that the essence of my question is clear ( the decoupling of a t mobile account so I can couple it with another). 

321
Jaime.Deezer
Community Manager
2 years ago
J
Runaway Baby
Jesus Somellera MandujanoRunaway Baby
asked in Subscription and payments
Fallo en la suscripción

Acabo de pagar la suscripción Premium y ya se reflejó en mi estado de cuenta. Sin embargo en la app me sigue apareciendo que tengo la versión "free".

131
Jaime.Deezer
Community Manager
2 years ago
A
Runaway Baby
ashleighmccleaveRunaway Baby
asked in Subscription and payments
refund

Hi, I paid my £14.99 that came out of my account today but I went to log in to my account & it’s asking me to subscribe again 

571
GropplerZorn
Deezer Legend
2 years ago
I
Tiny Dancer
IzdiharTiny Dancer
asked in Subscription and payments
betaalrekening wijzigen

Ik wil graag mijn rekeningnummer wijzigen 

3201
Jaime.Deezer
Community Manager
2 years ago
N
Runaway Baby
Nada GamalRunaway Baby
asked in Subscription and payments
charging my subscription in dollars with more fees than my normal suscription

My latest invoice charged me with 10 usd instead of 45 EGP, and I need a clear reply for that unacceptable behavior

803
Jaime.Deezer
Community Manager
2 years ago
R
Runaway Baby
RichiidRunaway Baby
asked in Subscription and payments
Subscription cancelled Duo to card expiring,

So as the title says, Deezer cancelled my subscription duo to my bank card expiring this month. They gave me the chance to update the card which I didn't. So logically I can't use premium Deezer anymore, to my surprise they still bill me and took the money of my card without me being able to use premium. How do I fix this issue?

331
A
2 years ago
D
Dirk-Jan Haanraadts
asked in Subscription and payments
Is Deezer available in India?

I'm in Europe now but will go to India soon. Is Deezer streaming there?

1328021
Jaime.Deezer
Community Manager
2 years ago
B
Tiny Dancer
Biletskyi YevhenTiny Dancer
asked in Subscription and payments
Downloaded music after premium finished, is it possible to listen?

Hello. Have a such question: I am premium user and there is some downloaded music on my iPhone . If I not prolongate my premium subscription, will I have possibility to listen previously downloaded music?

261
A
2 years ago
A
Tiny Dancer
Arif UddinTiny Dancer
asked in Subscription and payments
cancel subscription

Hi, there was a recent attempt to charge me for a subscription which i don’t want. Please cancel this and remove my payment methods

741
A
2 years ago
S
Tiny Dancer
Stefan PetrovicTiny Dancer
asked in Subscription and payments
You charge me a subcription 2 months if I unsubscribed

HelloYou charge me a subcription 2 months if I unsubscribed.Plese investiage what is the problem and refund me money. And also stop charging me in the futureThanks in advance

181
Jaime.Deezer
Community Manager
2 years ago
V
Runaway Baby
VusiRunaway Baby
asked in Subscription and payments
Payment

Made payment last week my account profile hasn't updated from free😭😭

191
Jaime.Deezer
Community Manager
2 years ago
W
Runaway Baby
Willem2811Runaway Baby
asked in Subscription and payments
Wrong abonnement/subscription

Dear all, Yesterday I subscribed for a abonnement Deezer premium and the first 3 months are free. Now we realised that my wife cannot listen on the same time as I do (sorry). Can we change our abonnement from Deezer premium tot Deezer family?Hope te hear from you

251
Jaime.Deezer
Community Manager
2 years ago
S
Tiny Dancer
shirlaine.shekupeTiny Dancer
asked in Subscription and payments
Payment

I updated my card payment details but it keeps failing. 

181
Jaime.Deezer
Community Manager
2 years ago
E
Runaway Baby
erebrizRunaway Baby
asked in Subscription and payments
it wont let me pay

It's been about 2 months now or so that it will not accept any card, I've tried THREE different ones. I've already contacted my banks, both of them, and they don't even see an attempt which would mean it's a problem on your end so please save both of our time and don't tell me that excuse. I've been a loyal Deezer customer for many many years and have spent hours creating my personal playlists and would like to continue to enjoy you're service and not have to go to another streaming service but if you do not want to take my money, you may be forcing me to... A little back story of what I believe .at be the problem is that previously, it was paid through my cel phone provider for the longest time but then, when there was an issue earlier this year, I canceled it that way and began paying for it on my own. Later, the card I had on file was replaced due to theft and for some reason, my cel phone provider reactivated it again on their end but it would still ask me for payment so would not

1245
Jaime.Deezer
Community Manager
2 years ago
F
Runaway Baby
FikiRunaway Baby
asked in Subscription and payments
payment

I've activated deezer family at my mobile operator a1, but now I have problem to change my payment method. The operator told me that the only way  to do it is to make a new account at Deezer. Are there other options?

301
Jaime.Deezer
Community Manager
2 years ago
M
Runaway Baby
msamahaRunaway Baby
asked in Subscription and payments
Payment

HiMy subscription was always paid in local currency by credit card 49 EGP (Egyptian pounds)This month my card was invoiced $10.99 without my knowledge or acceptencePlease change payment back to our local currency Waiting for your reply ThanksMohamed Samaha

607
Jaime.Deezer
Community Manager
2 years ago
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Tiny Dancer
dodgypete007Tiny Dancer
asked in Subscription and payments
my subscription has changed.

Hello. I paid my Deezer premium subscription on the 24th octoberMy subscription has been canceled? It has changed from premium to the free service.  This is not my first issue with Deezer. Please advise me as to what has happened and my compensation please. Thank you

331
Jaime.Deezer
Community Manager
2 years ago
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Runaway Baby
Liam1218Runaway Baby
asked in Subscription and payments
subscrition issue

My subscription is showing family in all of my billing information and everything however, it says premium next to my name and it kicked all of my members off and said they had been removed and dropped to deezer free

161
A
2 years ago
R
Runaway Baby
Robinstewart90Runaway Baby
asked in Subscription and payments
Robin

I got a new bank card so the payment was missed. Now I have updated my details via iCloud but Deezer isn’t letting me search or play songs. It’s like my account is needing activated or something. Thanks 

91
Yula
Moderator
2 years ago
TERMS OF USE DEEZER COMMUNITY SITE