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One Hit Wonder
seeleytony
One Hit Wonder
June 9, 2023
Answered

Renewing a cancelled subscription

  • June 9, 2023
  • 3 replies
  • 144 views

I’m a new user and in my free month.  At the start I selected monthly payments.  However after using the service for a few days, I liked it so much, I wanted to move to an annual payment. I couldn’t see on my account to enable this, so I cancelled the account thinking I would re-join with an annual subscription.

However this doesn’t seem to be possible and I am now in my last few days of a free service. I messaged ‘help’ at Deezer and had a reply that did not bear any relation to my query! (I presume it was a dumb AI reply!). 

I am hoping that at the end of my free month, I will be given an option to renew. But, is there an easier way?

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    Best answer by awesomemac

    If you started a monthly subscription at first, what you can do:

    • Cancel your monthy subscription.
    • After the free trail month your Deezer account will change to Deezer Free.
    • At this time you can start a new subscription and this time a year.

    You wrote that you cancelled your account, but I think you cancelled your subscription (correct me if I’m wrong).

    3 replies

    awesomemac
    Superuser
    awesomemacAnswer
    Superuser
    June 9, 2023

    If you started a monthly subscription at first, what you can do:

    • Cancel your monthy subscription.
    • After the free trail month your Deezer account will change to Deezer Free.
    • At this time you can start a new subscription and this time a year.

    You wrote that you cancelled your account, but I think you cancelled your subscription (correct me if I’m wrong).

    One Hit Wonder
    seeleytonyAuthor
    One Hit Wonder
    June 10, 2023

    Thank you.

    I’m happy with that.

    Have moved from Amazon, which I found not at all user friendly!

    awesomemac
    Superuser
    awesomemac
    Superuser
    June 10, 2023

    I’ve tried Amazon Music a couple of months more than a year ago. The user interface is far from friendly. And it’s full of bugs. 

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