Hi,
I recently move my account to a family account.
Then I received a gift card for a family account year subscription, so I used it.
Now I have this message
But in the same time when I check my account, I have
So I start thinking I have a wrong gift code and restart my family subscription for the next year (one shot paiement)
But It change nothing ! My account is still not a family one.
What I have done wrong ?
Scly
Hello
Here is the link: https://support.deezer.com/hc/en-gb/requests/new
I have a family subscription through Vodafone Germany.
i tried to play music and all is gone.
hiw do I retrieve my subscription?
Hey
Are you logged into the correct deezer account?
There is also a German-speaking deezer community:
de.deezercommunity.com
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.