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Family acount subscription issue


Hi, 

I recently move my account to a family account.

Then I received a gift card for a family account year subscription, so I used it.

Now I have this message

 

But in the same time when I check my account, I have 

 

So I start thinking I have a wrong gift code and restart my family subscription for the next year (one shot paiement) 

 

But It change nothing ! My account is still not a family one.

 

What I have done wrong ?

 

Scly

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Best answer by Anonymous 2 June 2023, 08:58

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Hello @naguay, please contact Costumer Care for payment issues! 

Here is the link: https://support.deezer.com/hc/en-gb/requests/new

I have a family subscription through Vodafone Germany. 
i tried to play music and all is gone. 
hiw do I retrieve my subscription?

Hey @Philip Lawrence 

Are you logged into the correct deezer account?

There is also a German-speaking deezer community:
de.deezercommunity.com