Hi @Denilson.Abreu.da.Silva, sorry but in the English Community, we just can reply in English. To be easier and understand better I suggest you contact our Brazilian Community here or contact our customer support providing a screenshot of the message you get. .

When I go to make the payment, which is in reais, the only option for payment in American dollars appears, I ask you to kindly solve my case

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Hi @Denilson.Abreu.da.Silva, sorry to hear that you are having this kind of issue.
Please contact our Customer Support here and send them a screenshot with the option for payment in American dollars and your account details ( email address, phone number with DDD and user ID).