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Answered

no more device connetcted problems

  • 17 June 2023
  • 1 reply
  • 19 views

Hello!

 

I have a problem, I’m a pro subscriber. However it stops like every sec the music, telling me there is another device playing, when no others are connected… only my phone! I’m starting to think that its time to change app…

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Best answer by Leonídia.Deezer 19 June 2023, 14:19

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Userlevel 7
Badge +5

Hi @Lorenzobefumo88  sorry to hear that you are having this kind of experience. 
The error message you are receiving, is a security procedure when system detects suspicious activity, like streaming in two devices at the same time.
For security purposes, I have unlinked programs and devices from your account to eliminate any unwanted devices and closed all open sessions on your account.
In order to enhance security on your Deezer account I suggest that you update your mailbox password.
Once you're done, reset your Deezer account password via the email I just sent you.
Choose a password with at least 12 characters including a capital letter, a number and a special character.
Always use your email and password to access our app, avoiding linking your account to Facebook or Google.
To secure all your online accounts, I advise you to regularly scan your systems for malicious software (fishing!);
Avoid using the same email and password combination for all online services; 
Use your email address and password as login in the app; Scan your device for possible virus and avoid using your Deezer on the devices or PCs of friends and family, they may contain viruses and have access to your data.