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Answered

Subscription in SA - Paid however not available in my phone

  • 15 June 2023
  • 3 replies
  • 23 views
C
Rank

Hi 

 

I got charged on my iTunes for the subscription in my Deezer SA, however when I go to the app, it says that is not available in the country, and show me a different subscription packages. What I can do?

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Best answer by Leonídia.Deezer 16 June 2023, 10:17

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3 replies

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

 Hi @CazFab, Thank you for the message and I am sorry that you are currently without access to your plan.
Please contact our support here and send them a screenshot of your Apple invoice: it should show your email, payment date and amount.

C
Rank

thanks, this is the screen shoot

 

Jaime.
Rank
Userlevel 7
Badge +7

Hello @CazFab i have removed the screenshot since this is a public channel.
Please contact our Deezer Support Team and one of our agents will help you.
Apologies for the inconvenience.

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