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Problem with account

  • June 18, 2023
  • 1 reply
  • 401 views
T
Tiny Dancer

Hello, I have a problem with my account. 
I have partner offer with Yettel. from Serbia, but for some reason I can’t get Deezer Premium. It’s activated on Yettel app, so that’s not a problem. 
I hope you can help me, because I find deezer so important in my daily life.

 

Thanks:)

Best answer by Leonídia.Deezer

Hi @Teodora.Todorov, thank you for the message and I am sorry that you are currently without access to your plan.
The difficult to access your Deezer Premium account could be related to the fact that you possibly have more than one Deezer account or to your plan not yet being provisioned with our partner Yettel.
Please contact our support here and send them your phone number and screenshot of your Yettel invoice.

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1 reply

Leonídia.Deezer
Alien SuperStar
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Hi @Teodora.Todorov, thank you for the message and I am sorry that you are currently without access to your plan.
The difficult to access your Deezer Premium account could be related to the fact that you possibly have more than one Deezer account or to your plan not yet being provisioned with our partner Yettel.
Please contact our support here and send them your phone number and screenshot of your Yettel invoice.

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