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One Hit Wonder
CazFab
One Hit Wonder
June 15, 2023
Answered

Subscription in SA - Paid however not available in my phone

  • June 15, 2023
  • 3 replies
  • 43 views

Hi 

 

I got charged on my iTunes for the subscription in my Deezer SA, however when I go to the app, it says that is not available in the country, and show me a different subscription packages. What I can do?

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    Best answer by Leonídia.Deezer

     Hi @CazFab, Thank you for the message and I am sorry that you are currently without access to your plan.
    Please contact our support here and send them a screenshot of your Apple invoice: it should show your email, payment date and amount.

    3 replies

    Leonídia.Deezer
    Community Manager
    Leonídia.DeezerAnswer
    Community Manager
    June 16, 2023

     Hi @CazFab, Thank you for the message and I am sorry that you are currently without access to your plan.
    Please contact our support here and send them a screenshot of your Apple invoice: it should show your email, payment date and amount.

    One Hit Wonder
    CazFabAuthor
    One Hit Wonder
    June 16, 2023

    thanks, this is the screen shoot

     

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    June 17, 2023

    Hello @CazFab i have removed the screenshot since this is a public channel.
    Please contact our Deezer Support Team and one of our agents will help you.
    Apologies for the inconvenience.

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