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Subscription in SA - Paid however not available in my phone

C
Tiny Dancer

Hi 

 

I got charged on my iTunes for the subscription in my Deezer SA, however when I go to the app, it says that is not available in the country, and show me a different subscription packages. What I can do?

Best answer by Leonídia.Deezer

 Hi @CazFab, Thank you for the message and I am sorry that you are currently without access to your plan.
Please contact our support here and send them a screenshot of your Apple invoice: it should show your email, payment date and amount.

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    3 replies

    Leonídia.Deezer
    Alien SuperStar
    Forum|alt.badge.img+6

     Hi @CazFab, Thank you for the message and I am sorry that you are currently without access to your plan.
    Please contact our support here and send them a screenshot of your Apple invoice: it should show your email, payment date and amount.

    C
    Tiny Dancer
    • CazFab
    • Author
    • Tiny Dancer
    • 1 reply
    • June 16, 2023

    thanks, this is the screen shoot

     

    Jaime.Deezer
    Community Manager
    Forum|alt.badge.img+7
    • Jaime.Deezer
    • Community Manager
    • 5257 replies
    • June 17, 2023

    Hello @CazFab i have removed the screenshot since this is a public channel.
    Please contact our Deezer Support Team and one of our agents will help you.
    Apologies for the inconvenience.

    bluezzbastardzz
    1 person likes this
    • bluezzbastardzz
      bluezzbastardzz
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