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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 554 Topics
  • 5,637 Replies

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555 Topics
N
Runaway Baby
napraRunaway Baby
asked in Other devices
Deezer not casting on Onkyo

Trying to cast music from phone to Onkyo TX NR 6100 to no avail. Used 3 different Android phones (Motorola, Xiaomi, Huawei), none works. Receiver and apps updated to latest versions, connected to same wifi network. Deezer app recognizes receiver from Google Cast, shows as connected, even volume on receiver can be turned up and down remotely from Deezer app, but music keeps playing on phone. This problem doesn't happen with Spotify, which casts music into receiver smoothly with no issues from either phone. Playing Deezer directly from the receiver itself although working, is utterly cumbersome. Bluetooth quality sucks. Without the casting function, keeping my subscription is pointless, rather have Spotify. please help!

391
Jaime.Deezer
Community Manager
D
Runaway Baby
Dan BakerRunaway Baby
asked in Other devices
hiw to change language on Web App

How do I change the language to English on the web app.

1133
bluezzbastardzz
Deezer Legend
K
Runaway Baby
kaczuch78Runaway Baby
asked in Other devices
Deezer Connect and Eversolo DMP-A8

Hello, I have a problem with Deezer Connect and the Eversolo DMP-A8. The Deezer app installed on the device works fine but when I use the app on my Ipad or Iphone and try to select Deezer Connect audio outputs it does not show me any available devices. The Eversolo, ipad and iphone are on the same LAN and the devices are logged into the same Deezer account. Other apps like Tidal Connect, Spotify Connect work fine. Apple AirPlay also. Any suggestions?

2573
Jaime.Deezer
Community Manager
T
Runaway Baby
tuliomRunaway Baby
asked in Other devices
Am I crazy or did the option to add an album to a playlist disappear?

Also happens when trying to add a playlist to another one

241
Nina Nebo
Deezer Legend
U
Tiny Dancer
uri talnirTiny Dancer
asked in Other devices
how to get rid of the column

Hi all, do you know how can I remove the column on the left? It’s blocking other options to click like playlists and albums and it’s really annoying.Thank you!

193
Nina Nebo
Deezer Legend
J
Lover
jarnostLover
posted in Other devices
Web version 'Featured in' no longer visible

Why is the 'Featured in’ section no longer visible on the artist page for the web version of Deezer? I use Windows and have used Chrome and Edge, both don't show the section. The Android app and Desktop app still show the section, but I use the web version to search for recent features, not from the main artist. The apps are not useful for me because I can't filter out albums with various artists(compilations) and sort by release date at the same time, without opening every album individuality.

39324
Jaime.Deezer
Community Manager
A
Tiny Dancer
AgroPuppyTiny Dancer
posted in Other devices
Windows/Mac Desktop App Widget

I miss the widget, if I remember correctly it was/is available on Mac, where you have the most important buttons, such as previous/play/pause/next buttons, like/dislike, add to playlist etc. This was available if you hovered your mouse over Deezer in the taskbar and the widget appeared. Once Deezer is minimized, could have the option to minimize to widget or to system tray.

155210
D
Tiny Dancer
D
Tiny Dancer
deezerenthusiastTiny Dancer
asked in Other devices
Deezer Windows App - Widget or Taskbar Controls?

Is there a widget for Deezer Windows App? Or a way to add controls to the taskbar? It would be great to easily control music while I am using other apps, without having to return to the larger Deezer app.

811
Nina Nebo
Deezer Legend
M
Runaway Baby
MoonDocRunaway Baby
asked in Other devices
Can't install Deezer for desktop on Macbook Air M3

Bonjour, I downloaded the app DeezerDesktop_6.0.181.dmg on my Macbook Air M3 from Deezer.com. Impossible to open it. Apple considers it as non up to date and “can’t verify it does not contain malware”.It sounds not reasonable that I can’t access through the app a service I’m registered to. OK, it works via the web app, but for different reasons that’s not how I want to use it. (I tried as well from the AppStore) Can you please inform/update/.. or let me know how to circumvent this issue? Merci —

1284
J
Lover
S
Tiny Dancer
SashitaTiny Dancer
asked in Other devices
cambiar email

me he registrado con un correo electronico dado de baja

211
CharlyMX
Deezer Legend
N
Runaway Baby
Nicolas SouzaRunaway Baby
posted in Other devices
Again! Every month! Deezer not connecting on Musiccast... Receiver TSR-700/RX-V6A

Hello, Deezer not connecting on Musiccast.Again. It is a routine. Every month it disconnects. I have tried to: delete/install both Deezer and Musiccast. Changed my password. Again Still receiving error: Access Error: “Unable to Register Your System” Anyone else experiencing this as routine? I believe I will sell my AV receiver and change to provider. Please, Help! Thank you!

777
A
Tiny Dancer
R
Runaway Baby
rboRunaway Baby
asked in Other devices
App on LG TV - cannot switch users

Hello, I have Deezer Family service with multiple user accounts. I am not able to switch between the user accounts on the LG TV app - when I hit the switch button I get blank screen. Any suggestion?

413
Noam Asulin
Deezer Legend
C
Runaway Baby
CeeDubYaRunaway Baby
posted in Other devices
Can't access Deezer away from home because of SONOS

I have Sonos system at home so naturally listen to my Deezer through the Sonos app/speakers at home. But when I am in the office, why can’t I listen to Deezer on my work desktop? When I log into Deezer online, it just says that my account is now linked to Sonos so I can listen at home. I want to listen to my subscription AT WORK. What am I missing?

162
C
Runaway Baby
M
Runaway Baby
MHMRunaway Baby
posted in Other devices
MusicCast vs BluOs

I am using Deezer with BluOs (Bluesound Node 2 player) and at an other location I use MusicCast with a Yamaha receiver. Deezer works perfectly with BluOs, never any issues. But with MusicCast there is quite often something wrong. Slow loading of new songs, flow interruptions, login keeps hanging, library does not load, etc. I did not get any kind of useful response from the MusicCast helpdesk; is there any chance to improve the stability of Deezer in MusicCast?

2014
M
Runaway Baby
L
Runaway Baby
lia.zsRunaway Baby
asked in Other devices
how to add device

I downloaded the songs and I want to listen offline but it keeps saying "account is linked to 0 other devices. deezer premium is not available on this device " what do I do?

5134
awesomemac
Deezer Legend
I
Tiny Dancer
imikicTiny Dancer
asked in Other devices
Deezer HiFi on Marrantz PM7000N using HEOS

Hi, Is it really possible that the Deezer HiFi subscription is not availble using the HEOS app on Marrantz PM7000N, but only bluetooh connection? Kind regards, Ivan

8009
UGatDeezer
Lover
S
Runaway Baby
skyline91Runaway Baby
posted in Other devices
Playlist on Mac is not syncronized with Android

When i play songs on Android device and open app on Mac list is not synchronised. Even if i restart the app. And when i play song on android device while app is opened on Mac and skip it on Android, song is also skipped on Mac (different song), and it is like two separated playlists. When song is played on Mac it syncs on Android device.

333
S
Tiny Dancer
J
Jonhen.Z
asked in Other devices
Memory leak in browser and Deezer desktop app

Recently, there is a memory leak when using the player in the browser. After closing the tab with the player, the memory returns. OS: Debian 8.8 amd64 / 3.16.0-4-amd64 #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64 GNU/Linux Browser: Firefox Quantum 59.0.2 (64-bit)

423199
G
Tiny Dancer
C
Runaway Baby
catchastarRunaway Baby
posted in Other devices
Deezer LMS plugin for Squeezebox suddenly not working

A lot of Squeezebox users are reporting in the LMS forum that the new local Deezer plugin for LMS stopped working properly a couple of days ago. “My Collection” is showing up as “Empty” in all categories (Songs, Albums, Playlists, etc.). I can listen to my Flow and Smart Radio, but song titles and artwork are not displayed, and users who log out are unable to log back in. I hope Deezer will be able to help resolve this situation.

7585
M
Tiny Dancer
K
Runaway Baby
KeremMutluayRunaway Baby
posted in Other devices
Audiocast m5 has stopped working

Last week i could use my deezer premium with audiocast m5. But when i tried today, i couldn’t get login. It says failed everytime. I updated the software, nothing changed. Has this ever happened to you?

291
Jaime.Deezer
Community Manager
D
Tiny Dancer
Diogo BarrosTiny Dancer
asked in Other devices
The windows 11 issues

The menu and the top bar is not working anymore.

311
bluezzbastardzz
Deezer Legend
8
Lover
8BallBorisLover
asked in Other devices
Make the desktop app easily downloadable: there's nothing on the website!

Seriously, if you go to : https://www.deezer.com/explore/en-us/download/ there's nothing. Yeah, a link to Google Play, which tells you to install it on your mobile. Completely at the bottom there's a link "download desktop”which brings you to … the exact same page. I have a new laptop and wanted to install the desktop app again. This means I have to browse through the forums here again to find that direct download link someone posted a while ago, or just guess that you find some version of it in Microsoft Store? Maybe? (That store thing doesn't work flawlessly either, but that's a different story). Not very convincing for new customors, is it now?

2448
Jaime.Deezer
Community Manager
K
Runaway Baby
kagenokurei
asked in Other devices
I'm unable to play any song on my Onkyo amp

I have an Onkyo TX-NR7100. I can log into the Deezer app and browse my content. However, trying to play anything results to a "Playback error" on the amp. I have tried logging out and logging back in, with no success. I have tried pulling it out from the mains, waiting for a minute, then plugging it back in. Still no go. All other functionality with the amp works. Spotify, Chromecast, etc works. Deezer was working until around early June. I don't want to do a factory reset on the receiver as it's quite a bit of work to calibrate the speakers. On my phone, the Deezer app works fine with no issues. So, at least I know it's not my Deezer account.

802
Leonídia.Deezer
Alien SuperStar
N
Runaway Baby
nagusameRunaway Baby
asked in Other devices
No Last.fm sync on PC app (not a family account)

My account is a hi-fi account. There is no option to share my Deezer listening to Last.fm via the app but I can do so in on the web player. This is more of a bug report than looking for a solution. Sorry if this is posted in the wrong place.

252
N
Runaway Baby
S
Runaway Baby
Slick2007Runaway Baby
asked in Other devices
lot of faults

The icon for my favourites don't light up and a lot of albums are missing or very hard to find.

243
Leonídia.Deezer
Alien SuperStar

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement