Hitmaker

Answered

What do i do if the website version of DEEZER isn't playing any music when I press play?

Forum|Forum|8 months ago
December 27, 2025
9 replies
110 views

I have always used Deezer when I play music, but one day, in late November, I was going to play some music on my laptop, but then, when I clicked the play button, instead of playing music, nothing happened, and it has been like that ever since. It's really sad because I use music a lot to help me focus and cheer me up when I go through hard times, but because of this issue, I haven't been able to use music. I have app limits, meaning that I cannot download Deezer on my laptop.😔

Best answer by Whyrulyin

Thank you guys for your help because it is now working again!!!!!

Superuser

Can you please check your account in the preferences on the Deezer website?

Please check if your subscription is still active and if the correct email address is being used.

WhyrulyinAuthor

Hitmaker

My email address is correct, I use Deezer free though...

Bezi since 2017

Have you tried a different browser assuming free option is available in your location ?

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !

Community Manager

Does this happens in all browsers?
You mentioned you have app limits? Is it a work laptop? (maybe an issue with firewall too)
Thanks

WhyrulyinAuthor

Hitmaker

yes it happens in all my browsers.

It is not a work laptop but has app limits because of my parents

Community Manager

Have you tried to clear cache?
Do you also get an error message or it just doesn’t play?
Could you sent a video if possible?
Thanks for your help

WhyrulyinAuthor

Hitmaker

How do you clear cache? I don't get an error message; it just doesn't play.

Below, I have attached a video of what happens when I press play.

Screen Recording 2026-01-02 004533.mp4

Community Manager

If you are using Chrome you can find all the info you need to clear cache here: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

WhyrulyinAuthorAnswer

Hitmaker

Thank you guys for your help because it is now working again!!!!!