include

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 425 Topics
  • 4,904 Replies

425 Topics

D
Lover
dominikzLover
asked in Other devices

Audio quality on Samsung TV (Tizen) Deezer App + some issues

Hello,Does the Deezer App for Samsung TVs / Tizen support “Better 320kb/s” audio quality or does it only support “Standard 128kb/s”? Of course this is assuming I’m having a Premium (or higher) subscription tier.Is there some way to select the audio quality setting in the app? Unlike the browser, desktop and Android apps, in the Samsung TV App I cannot find any option to set the stream quality.Unrelated to the above, I noticed an issue with the Tizen app where, if I skip a lot of songs on the Flow, it gets stuck with the error “A problem was detected with this stream” for any new song I try to play. The issue goes away if I exit the app and wait for an hour or so. Thanks!

3
N
Tiny Dancer
1 year ago
N
Runaway Baby
nyx1Runaway Baby
asked in Other devices

Todrick Hall Forbidden Album

Hi I saw that a chat was started about a year ago about Todrick Halls forbidden album not playing. I am actually still currently having the issue and it shows the song but it is grayed out. I can add it to playlist and I can like it but it will not let me play it and I'm not sure why I've tried on my phone and I tried on my Xbox and it still will not let me play the songs. 

5
N
Runaway Baby
1 year ago
A
Anonymous
posted in Other devices

Got songs stuck in recently played

I got a lot of songs stuck in my recently played, they always stay above the other songs I listen to. It very annoying especially to find the song that you’ve listened to. It happend after connecting Deezer to a ‘Mediabox Next’ (I’ll never do that again lol) I guess its a time thing? Hope there is a fix for this!✌🏼

8
A
1 year ago
P
Runaway Baby
PeteF3Runaway Baby
asked in Other devices

No longer uploading MP3s

Deezer stopped uploading MP3s for me about a month ago. I’ve reinstalled the app and made sure it’s the most updated version. I’m running Windows 12 and the desktop app. Any idea on what’s causing this? 

1
Yula
Moderator
1 year ago
B
Runaway Baby
Benjamin KahaneRunaway Baby
asked in Other devices

A lot of songs have constant freezes and interruptions

Deezer site in Chrome (mac and Windows), Deezer App on Mac, Deezer app on Android: Many songs constantly freeze repeadedly, all couple of seconds.Deezer on my Yamaha receiver works fine.What could be the reason? I have HiFi (Flac) subscription, and Deezer has become practically useless.

4
B
Runaway Baby
1 year ago
V
Runaway Baby
vedran.rogovicRunaway Baby
asked in Other devices

deezer on philips tv

on my Philips 58PUS7805 /12 from a few week ago I can't load or run the deezer app. before that the app worked normally and I was logged into my premium account, problem egsist only on deezer application,all other applications work properly… TV is coneccted on internet. can you fix that problem… 

1
Noam Asulin
Deezer Legend
1 year ago
H
hanspeeters52
asked in Other devices

external drive to download instead of SSD on Deezer?

The streaming sound is not good enough for a highend amplifier and speakers. I guess the problem is Jitter. The downloads though are of excellent quality. I have an iMac with only 256Gb internal SSD. Little space left (110Gb) for downloading lots of songs of my Deezer HiFi app That means about 200 CD’s max. That’s too little for me. If it would be possible to change the download location (I know it's not accesible by myself but only by Deezer itself) to my external drive would solve the problem. Unfortunately I heard from the Deezer helpdesk: “All the Deezer information goes to the SSD as you cannot move songs/data to external devices unfortunately”   My request/idea: can Deezer add the external drive as an alternative to download as much as wanted?              

4
N
Tiny Dancer
1 year ago
R
Runaway Baby
Robert.DeJongRunaway Baby
asked in Other devices

How to change the default download location?

How can I change the default download location to my storage HDD instead of my 100GB SSD C: drive? I can’t download anything because it clogs up my SSD which slows it down and increases the wear and tear on the drive. Spotify allows you to change the download location while still keeping the files encrypted, I expected Deezer would allow this as well when I bought it, but I can’t find the setting anywhere. I mainly use Deezer HiFi on my desktop after switching from Spotify, and I was very impressed with the amount of features Deezer has over spotify. I don’t want to switch back but not allowing the download folder to be changed is IMO, an essential feature. OS: Windows 10 Enterprise LTSC 2019(Installed Deezer app through powershell) Storage:       C: crucial MX500 120GB       D: seagate barracuda 3TB

17
N
Tiny Dancer
1 year ago
Q
Runaway Baby
QilerRunaway Baby
posted in Other devices

Playlist scroll up bug

When listening to a playlist on desktop app, on random intervals the app scrolls all the way to the top of playlist. When it happens it is also accompanied by hourglass cursor. My best guess is that the ‘page’ refreshes and it goes to top by default. This is very annoying when I’m trying to curate my long playlists.

2
Q
Runaway Baby
1 year ago
L
Runaway Baby
lewis-dawson-gbRunaway Baby
posted in Other devices

Play button doesn't work

Hello, The Play button on Windows 10 no longer works. I’ve tried uninstalling, closing, resetting and repairing the app. Nothing works. Thanks

1
Yula
Moderator
1 year ago
B
Runaway Baby
Bernardo PaulRunaway Baby
asked in Other devices

probleme

Bonjour,je n arrive plus à accéder à votre plateforme, j’ai un compte chez vous, je paie tous les mois, pouvez vous m aider, merci 

1
A
1 year ago
E
Runaway Baby
Enordee1Runaway Baby
posted in Other devices

Streaming from mac app to receiver

I am using the macOS app so that I can get lossless streaming but I can’t figur out how to stream from the app to my receiver. Airplay doesn’t support lossless and there is no chromecasting ability in the mac app (even though the mobile app seems to have that capability). What are my options?

18
J
Tiny Dancer
1 year ago
F
Runaway Baby
Fam.montagRunaway Baby
asked in Other devices

Panasonic TV: Deezer App recent issues

Seit 4 Tagen wird die App auf dem Panasonic TV (Modell TX-55DXW604) nur noch minimiert in der linken oberen Ecke dargestellt und ist nur noch mit einem Maus Curser bedienbar. Habe die App bereits deinstalliert und neu installiert, das.problem bleibt allerdings bestehen. Die Software des TV ist auf dem aktuellen Stand. Wo könnte das Problem liegen?  

42
J
Tiny Dancer
1 year ago
F
Runaway Baby
Flow1999Runaway Baby
asked in Other devices

Offline Lyrics Issue on computer

I’ve downloaded the Deezer App on my computer (Macbook Air M1) in order to listen to music offline.However whenever my computer’s not connected to the internet, the lyrics logos are glitching/ flickering on my screen for all of the songs in my downloaded playlists, along with the message “We’ll keep trying to reconnect”.  it slows down and overheats the computer quickly. I cannot make it go away except if I completely close the app, and as soon as I reopen it, if I’m still offline the same problem occurs again. Maybe an offline features would be needed for computers to fix this, or else it is a software issue.   anyone facing the same issue, I’m a bit desperate and annoyed   thanks a lot :) 

1
Yula
Moderator
1 year ago
A
Runaway Baby
AjonRunaway Baby
asked in Other devices

Alternative for Deezer Player in Windows

Many years ago i used Deezer and had a terrible experience with the Android app, now I’m back to Deezer and the Android app is wonderful, however the app for Windows is unbelievable bad, it’s even hard to explain how terrible it is, multiples crashes and bugs everywhere, it is really annoying.All that been said i want to ask if anyone knows an app that i can use to replace Deezer desktop app in Windows i searched but couldn’t find anything.

2
A
Runaway Baby
1 year ago
D
Diego Re
posted in Other devices

Chromecast connection Iphone

Good day, I used to play Deezer through Chromecast audio perfectly on my old Samsung, since 3 month I switch to Iphone 8 and even if I’m still able to play music through Chromecast, it doesn’t work good as before: problem is when display switch off and music keep playing, as son as the next song play (s.a. from a play list) iphone stop to follow the playlist, actually the music keep to play smoothly but when I switch on the display, deezer keep showing the last track was playing before to switch off the display, it’s like deezer is not able to follow the running tracks when iphone is on standby mode. Even worst if I run the music flow based on my favourite songs, it’s happen that Deezer doesn’t update the flow and the last song keep repeating forever. To get the control of the trucks again, I have to close Deezer app and open it again, than play any track, automatically is going to recognise the track playing in that moment through Chromecast, than I can control it again so far the Iph

23
A
Tiny Dancer
3 years ago
M
Runaway Baby
Michael HonnorRunaway Baby
posted in Other devices

Does deezer actually work

I signed up to deezer free accout,  started to play a CD on my PC which totally froze after just 5 minutes. I would just like to ask the question, does deezer actually work ?

7
bluezzbastardzz
Deezer Legend
1 year ago
M
Runaway Baby
mazzam82Runaway Baby
asked in Other devices

alhum picture not appear in car bluetooth

Am facing issue while playing music over my car bluetooth. The picture of album not appear !!

1
A
1 year ago
V
Runaway Baby
Vinny1234Runaway Baby
asked in Other devices

Deezer not available in google home canada

I can't add you to my google home account. But in the past, I was able to ??? Should I switch to another service that is compatible? Is it google that is abusing their dominant position ? 

1
V
Runaway Baby
1 year ago
A
Runaway Baby
altcodeRunaway Baby
asked in Other devices

[BUG] deezer.com 100% CPU and RAM usage on firefox

When i try to access deezer.com using firefox 102.0.1(x64) on windows 10 the website attempts to load something and fails many times. This causes the tab to not resopnd; a steady increase in cpu and ram usage, that may eventualy freeze your pc.Recreating this issue:1. Open task manager. (use it to close the website before it freezes your pc)2. Open an empty tab on firefox. Press F12 for dev. tools and open the console. (otherwise it won’t open at all)3. Visit deezer.com.Screenshots:1. Empty firefox tab (1% cpu; 51% ram)2. Using deezer for ~1 min ( 71% cpu; 80% ram)3. Viewing console after closing the tab. One of the lines says there are 4552 cookie attribure issues. 

13
M
Tiny Dancer
1 year ago
Meesha
Lover
MeeshaLover
asked in Other devices

Deezer hangs / crashes in firefox

Firefox 102.0, Fedora 36 WorkstationBeginning today the Deezer web app started to hang the browser up to a point where the tab is killed. It asks me if I want to stop the scripts running on this website, but crashes anyway. What should I do?

2
Meesha
Lover
1 year ago
A
Runaway Baby
Alen VerenRunaway Baby
asked in Other devices

Unable to use deezer on Mozilla or Edge

Hi, now for 2 days my account on the laptop (if I open it with Firefox or Edge) fully conected doesnt seem to work. The page is opened, yet now actions or functions can be applied. Like its frozen. Also one friend of mine experiences the same problem. Can you help us out? Kind regards,Alen Veren 

1
César Sagaert
Tiny Dancer
1 year ago
K
Runaway Baby
KiriRunaway Baby
asked in Other devices

music stopes after one song on web browser

after one song ends it stops playing  and next song button plays same song again and stops again and same thing around and around

9
K
Runaway Baby
1 year ago
N
Tiny Dancer
nkaloeiTiny Dancer
asked in Other devices

Deezer App not available on LG Content Store

HiWe have Deezer Premium. We are facing an issue, with the deezer app not available on my sisters TV device. She has a LG TV from 2017 WebOS Version 5.60.25 and the Deezer App does not show up on the LG Content Webstore anymore. However it was available until May 2022. I also have a LG TV from 2020 with WebOS Version 5.20.35, and on my Device the Deezer App is available in the LG Content Store App. What can be the issue here? Thanks for your help.

2
R
Tiny Dancer
1 year ago
A
Runaway Baby
André BragaRunaway Baby
asked in Other devices

Please, push the update for Deezer App on Fire TV OS

I ended up sideloading the Android TV app and works really well.I really don't see any reason to not push the update. The current version is the 1.0.0 from 2016!!!

3
M
Tiny Dancer
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE