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Deezer HiFi skipping on Sonos

  • 15 October 2018
  • 37 replies
  • 999 views
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Deezer HiFi skipping on Sonos, some individual speakers intermittently dropping out then reconnecting. Sometimes I'll get the insufficient network speed message on the Sonos app. My internet connection is 100Mbps and very reliable. Deezer app on my phone works fine. All other sources streaming through Sonos such as a local server, Podcasts and radio stations all work fine with no skipping or speaker dropouts. I've reset Sonos system, router, deleted Deezer account and reinserted it as per previous Deezer advice.

Any ideas on how to fix this, or should I just cancel and subscrible to Apple music?
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Best answer by Rafael. 12 September 2019, 18:22

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37 replies

L
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Thanks for coming back @Lino Tremblay S1 isn't supported by Sonos anymore, so there isn't much we can do - have a look here for more info :thumbsup_tone2:
Whole different story for you @bluenote78 have you reached out to Sonos about it by any chance? Because they use our API, an update on their side could affect how Deezer integrates. Keep us posted!

Hello Rudi,

Thanks for your message. Now, as you can see at the top of this page, this thread begun long before the S1/S2 discussion was in the air. Also, all my other audio sources are working well. Are you 100% sure S1 is causing problem? 

@bluenote78, are you using S1 or S2?

B
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Userlevel 1

I just passed the info on to be helpful, Rudi. As I told Lino I gave up on Deezer so won’t be contacting Sonos. Best wishes to you and the Deezer community! Jeff

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I just passed the info on to be helpful, Rudi. As I told Lino I gave up on Deezer so won’t be contacting Sonos. Best wishes to you and the Deezer community! Jeff

And I’m planning to do the same, because as I see it, it’s Sonos and Deezer’s job to make things work, not mine.

Rudi
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Hi there @Lino Tremblay and @bluenote78 

Thank you for your honest feedback. You're right, our devs contact Sonos about this kind of issues. But it's their app and their device, there's only so much we can do.

This issue with S1's is something that we, community managers, found out recently by doing a bit of research on our own. This means that a firmware update that could possibly help with the skipping problem on our API may not be on the cards for those affected models because of the drop of support. Bear in mind, this is entirely speculative based on the info I've found online, as your community manager who's committed to giving you a transparent response :v_tone2:

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Hello Rudi,

 

Thanks again for your reply.

I’ve been subscribing to Deezer Premium from 2013 and unfortunately, this issue had me switch to another majob music provider working totally fine on my Sonos. I don’t understand why only Deezer is having this problem, but this might be something you want to fix. I’m sure many people using first generation Sonos devices will continue to use them for a while and will prefer changing service over buying new devices.

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Hi

I have the same problems mentioned (with spotify and other services works good) Should be good if you try to fix this problem because i think too many suscribers to deezer hifi are because it should be work with sonos. I have 6 sonos play 1 and is very annoying the drops and random skips.   

Rudi
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Userlevel 7
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Thanks for the comments @Alberto.deez @Lino Tremblay

I can certainly agree with you on these points, but we'll need Sonos to update their firmware/support the changes on their side so that our API doesn't have problems. I'll let our devs know what you said, in any case - working more and more with Sonos right now it's on the plans :thumbsup_tone2:

D
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I’ve had exactly the same issues as these people.  Some Sonos systems/networks are unable to cope with streaming HiFi audio, whether due to house layout, inaccessibility of multiple ethernet ports, or whatever.  Since November, when we were all “upgraded” (I say forced) onto HiFi audio packages there is no other audio quality option.

Deezer really need to reintroduce their cheaper non-HiFi packages, or people such as myself will be taking our business elsewhere.

Oh, and please don’t blame Sonos, this is a Deezer issue not a Sonos one.

 

 

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Im using the S2 Sonos app and am having skipping and drop outs. I noticed Apple Music only sends their stream to Sonos in a standard stream size even though they are directly offer higher quality streaming formats.  They clearly understand it’s necessary to provid e smooth streaming. I prefer Deezer over Apple for various reasons  but will be forced to cancel my subscription with Deezer  

 

 

 

 

 

 

 

 

 

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Deezer skips about every 4th song.  Says it loses connection.  Been going on for months.  Going to have to cancel.   Sonos or Deezer has not been able to fix the problem.  Sonos always tries, but Deezer just throws out random info and never lets you talk to anyone on their end.   

awesomemac
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Userlevel 7
Badge +5

I've been a Deezer and Sonos user for quite some time now. And I never did experience this issue at my end. 

In which device are you using Deezer and which Sonos device are you using? And are both apps up to date?

GropplerZorn
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Userlevel 7
Badge +17

I've been a Deezer and Sonos user for quite some time now. And I never did experience this issue at my end. 

 

Same here. Sounds like, on face value, a home network issue. Neither Sonos nor deezer can troubleshoot that for you.

 

G

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