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Deezer not synchronizing albums correctly between platforms

  • 9 January 2024
  • 5 replies
  • 50 views

Userlevel 2
Badge +1

Hello,

 

I have noticed that when I’m listening to an album in my Android app and want to continue on my PC (Windows 11), I synchronize the track I’m listening to and instead of playing that track on the PC, it plays the same track number but from the last album I listened on my PC.

For example if I am listening to track 6 on Android and synchronize with the Windows app it plays track 6  of the last album I listened on my PC.

The same thing happens if I do it the other way around (synchronize what I’m listening on Windows to Android).

 

I’m using Android version 8.0.2.89 and Windows version 6.0.30.

 

Thanks in advance.


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5 replies

Userlevel 4
Badge +3

It seems sync queue stopped working at all :(

Userlevel 7
Badge +5

Hi @jirikovoego @Santiago Evans Abaracón thanks for your messages. Unfortunately we have detected this issue and developers are working in implementing a solution, but we don’t have yet a date to release the fix.

With the purpose you get notify as soon as the fix is released, please contact Customer Support so that they can link your case to the incident ongoing. 

Also, please mention that you have been in contact with Community share this link Here.

Userlevel 2
Badge +1

Thanks for the answere!

Userlevel 2
Badge +1

Seems to be working fine now. I updated the Windows version to 6.0.40 and Android to 8.0.4.108 

Userlevel 3
Badge +1

I think you’ll find that it will work intermittently