Can’t access any content on the platform right now. Why?
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Userlevel 7
+14
- Bezi since 2017
- 2332 replies
-
13 December 2023
No issue on my side . Where are you from ?
Is it the same on web and mobile ?
Have you tried to relaunch the app ?
Userlevel 7
+5
Hi
If yes, please let our Super User
Also, could you share the follow information's:
- Did you check if battery optimization is off for Deezer?
- Have you tried clearing the app's cache or giving it a fresh install?
- Have you given your phone a restart? It often helps with common issues.
If you've already tried the above, can you answer:
- Have you tried logging out and back in using your email?
- What's the make and model of your device?
- What's the operating system (Android, iOS, Windows, or Mac) and its version?
- If you're on our app, what Deezer version are you using?
- If it's the web version, which browser (Chrome, Firefox, Safari, or Edge) and its latest version?
It would also be super helpful if you could send over a video showing the steps you take until you get the error message and a screenshot of the Deezer app with the "Data and Storage" option.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.