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Can’t access any content on the platform right now. Why?

No issue on my side . Where are you from ? 

Is it the same on web and mobile ? 

Have you tried to relaunch the app  ?


Hi @awsteenoh, thanks for reaching out! Are you still stuck with the same issue?

If yes, please let our Super User @Noam Asulin know your response so we can assist better.

Also, could you share the follow information's:

  • Did you check if battery optimization is off for Deezer?
  • Have you tried clearing the app's cache or giving it a fresh install?
  • Have you given your phone a restart? It often helps with common issues.

If you've already tried the above, can you answer:

  • Have you tried logging out and back in using your email?
  • What's the make and model of your device?
  • What's the operating system (Android, iOS, Windows, or Mac) and its version?
  • If you're on our app, what Deezer version are you using?
  • If it's the web version, which browser (Chrome, Firefox, Safari, or Edge) and its latest version?

It would also be super helpful if you could send over a video showing the steps you take until you get the error message and a screenshot of the Deezer app with the "Data and Storage" option.