About my Deezer

I'm trying to leave Spotify but nothing is even remotely usable for me so far. Just imported everything to Deezer. I've pinned playlists but they aren't showing. I've forced the app to stop, cleared the cache and even uninstalled and reinstalled. 

My Family Account which we have had since 2021 lapsed after some payment issues and now that the payment has been made the account is active again but only the admin profile has been restored. The other 3 profiles and the independent account set up by my husband all show plan options when you log in.How do we restore them?2 emails have been sent to the support team over the last week and the lovely AI Melodie simply assures me that an agent will  be in touch after 24 hours but nothing ever happens.Any advice??

Hey champs, I just joined deezer yesterday to give it a try and the first thing that popped up was the missing/disconinued deezer connect and not being able to use my phone as a remote to adjust volume, play, search and select songs on my phone device while playing on mac os desktop device.Now, I understand you won’t be allowed to play at once on two devices but after selecting your source, you should be able to adjust these kinda of thing and it is a must for me. Is it going to be added in future is there any plan or I need to continue exploring for other spotify alternative?

I payed for premium but it puts me on another account named amudet but I want  to go on my main account named AudreyGaonach

Please help me get my favourite tracks back. They are missing... it took me years to create with over 1000 songs.... its just missing... 

Hi Deezer Community! I’m excited to be here and connect with fellow music lovers. I’ve been using Deezer for a while, and one thing I really enjoy is discovering new artists and playlists every week.I wanted to start a discussion: What are your favorite hidden gems or playlists on Deezer that you think everyone should know about? Do you have any tips or tricks to get the most out of Deezer’s features, like Flow, curated playlists, or offline listening? How do you organize your music to make sure you never miss a track you love? Looking forward to your recommendations and ideas let’s share and discover new music together! 🎧

I used to be able to sort my Playlist by artist, or alphabetically but all these options have disappeared.  Please help?

Why did I just get a bunch of notifications from artists I did not like? I though the whole point of liking an artist is that you can stay up to date on their stuff, why am I seeing artists I don’t really listen to (or have never listened to) give notifications for songs I wouldn’t want to listen to?

Is it actually normal that half of Deezer’s playlists haven't changed in years? Playlists like Indie Disco or Feel Good Alternative are supposed to be updated weekly, but in reality, they’re just full of the same hits from 5–7 years ago. Where are the updates?It feels like Deezer and its curators have finally just stopped trying. Back when I started using Deezer in 2018, their playlists were one of my main sources for discovering new music, and it was cool. In general, I think Deezer has lost its curation vibe and has fallen way behind Spotify. It’s a real shame.P.S. Don't get me started on the lack of any exclusive content, like those cover compilations they used to have—that’s a whole other topic. But honestly, I wonder what the Deezer team has been doing all year besides 'fighting AI,' which they kept releasing pompous press releases about.

I miss going to an artist profile and clicking on the button TO ONLY listen to songs by them, I think that was something that Deezer allowed years ago. Now we have the ‘play a mix’ in each artist but obvs the mix is not a mix of solely their music but with other artists of similar genre. Is there a way to only play one artists music (in shuffle) that is not going straight to their ‘top tracks’?

The fact that the Deezer app and communications systematically use the informal "tu" form is becoming truly unbearable.We haven't kept our pigs together, as we say in France.I'm not a teenager, nor am I their friend.Could we have a setting to choose between using "tu" or "vous," like AI can do?Either they do that based on age set in the profile.

There is a toggle in my child's profile to deselect it from being a kids profile,  i do this and click save, nothing happens. i go out and back in to their profile and it still shows kids profile as selected. How do i get the kids profile to be unselected and that to persist. 

Will be useful for reference to have the picture of the album/song in the Playlist tracks.

I’m absolutely aghast at the announced price increase (again!). I’ve been paying 10.99 EUR for the family plan, using only 2 members as Deezer doesn’t have other options. You are now increasing it to 19.99 EUR?!?! That’s almost double the price for absolutely no change in features.  Let’s pretend you are not already significantly more expensive than the other popular streaming service which offers plans for 2 people, can you explain how you justify charging this much in countries like Croatia?

Bonjour,Je vous contacte car j’ai été débitée de 14,99€ à la suite de 3 mois gratuits avant la fin desquels je me suis empressée de réaliser la démarche évitant le renouvellement. D’où mon étonnement face à ce prélèvement. Pouvez-vous m’éclairer et je l’espère effectuer un remboursement face à ce malentendu.Cordialement. 

hey everyone,migrating from spotify, I am really missing the option to custom sort the songs within my playlists. in the mobile app this is possible but the feature is completely missing in the desktop app. as a DJ, this is a really important feature and i need to be able to do it on my computer.

Hi i wish there was more playlists from sweden for exampel, and newrealese from swedish artists. New swedish songs. Hit list. And so on. They have alot more of swedish categorys on spotyfi.  

This seems like such a basic thing but I cannot for the life of me find how to access downloads in Android Auto. I figured it'd be under "favorites" like it is in the app but it just doesn't show up. This seems like a huge oversight? Driving is when I most want to stick to downloads so I can save on data charges.

Please make it easier to start the two auto-generated "playlists" Discovery and New Releases. This can be done by improving the "Quick Access" function by allowing users to add these two auto-generated "playlists": 1) Home -> New Releases for you -> New Releases    and    2) Home -> Made for you every day -> Discovery. That would make it easier/faster for users to access these two important auto-generated "playlists". Thanks in advance, Esben.

Yes, I have favorited *lots and lots* of artists and tagged even more albums as favorites (I like many types of music). I have been a premium user since February and received nine notifications from four artists - that’s all. I switched from Spotify to Deezer but retained a free spotify account - good move since that’s where I get the new releases listings for my favorite artists. All my app and phone settings are as they should be. It seems this notification thing has been as issue for a long time so please…Just one example: folk singer Heidi Talbot is tagged in my favorite artists. Her new album came out this week and is on Deezer, thank you. But no notification, of course. I had to find out about the release somewhere else… So please, come on now. Really. Deezer is so nice in all other respects to fix this one thing and it will be perfect.

Any idea if this will be resolved it is for the acrylic s50 streamers. It just says login failed on the 4stream app thanks

Dzień dobry, anulowałam okres próbny lecz środki zostały mi pobrane. Bardzo proszę o anulację planu płatnego i zwrot 23.99. Na tą chwilę nie korzystam praktycznie wcale z serwisu