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Rising Star
September 9, 2025

Track mix is empty

  • September 9, 2025
  • 10 replies
  • 124 views

I have tried the "launch track" feature, but only one song is in the playlist. Some of the other songs either behave the same way or have only two or three tracks in the playlist, which seems like a bug to me.

 

 

10 replies

Jaime.Deezer
Community Manager
Community Manager
September 30, 2025

Is the problem solved for you? ​@hheimerd 

hheimerdAuthor
Rising Star
September 30, 2025

Nope, issue still exists 

Jaime.Deezer
Community Manager
Community Manager
September 30, 2025

could you share the URL link on Deezer of the song that you are using to start a track mix in order to investigate and try to reproduce it on our side?
Thanks

hheimerdAuthor
Rising Star
October 27, 2025

https://link.deezer.com/s/31reZ7Ad6AVPDxTFP0eio

Jaime.Deezer
Community Manager
Community Manager
November 9, 2025

Hi ​@hheimerd could you please confirm if the problem is with this specific scong/artist or with any track mix?
Thanks

hheimerdAuthor
Rising Star
November 9, 2025

@Jaime.Deezer  I've found a couple of songs that have an empty mix playlist. Everything is fine with the other songs. I don't remember the name of other songs with the same problem, but I think it has to do with the popularity of the song.

Jaime.Deezer
Community Manager
Community Manager
November 13, 2025

It might be the case that we don't have enough data to generate a mix on this track/artist.
Our devs are investigating and working in a solution but there’s no specific date for a fix yet.
Thanks for understanding and apologies for the inconvenience.

hheimerdAuthor
Rising Star
November 17, 2025
Roadie
March 14, 2026

The issue still persists :)

Roadie
May 20, 2026