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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 872 Topics
  • 4,157 Replies

872 Topics

Jaime.
Community Manager
Jaime.Community Manager
published in Subscription and payments

🚨​​​​​​​ BREAKING NEWS: Deezer Premium/Family 🚨​​​​​​​ (Update)News

Update:Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.All impacted accounts have been rectified.We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.Thank you for your support.Dear Community users, We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.Rest assured, our team is working diligently to fix this issue as quickly as possible.We apologise for any inconvenience this may cause and appreciate your patience and understanding.Updates will be provided as soon as the problem is resolved

40127
E
Tiny Dancer
5 hours ago
N
Runaway Baby
nksRunaway Baby
posted in Subscription and payments

I bought the wrong deezer subscription and want to cancel it

Hi, I am nail and I am contacting you because I wanted to buy Deezer premium offer the one a 5,99€ but I selected the wrong one and paid the family offer a 19,99€ and I want to be refunded and buy the one I want. I have already been charged from my bank account. 

6
E0xc815
Lover
9 hours ago
J
Lover
jarnostLover
asked in Subscription and payments

My account appears to be free even though I paid

Before I start I wanna say i'm pissed off and i'm considering leaving Deezer after 10 years!It first started out with not showing the ‘Featured in’ section on the artist page anymore(first in webbrowser, then the desktop app, and still isn't fixed after I told them about it more than a month ago), and now my account is blocked because it appears to be free even though I paid only a couple days ago(auto payment, never had a problem with it).I don't know what's going on at Deezer but i'm at the breaking point, FIX THIS SHIT!(and before you reply with it; the 'I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free’ section doesn't help either)

56
Jaime.
Community Manager
10 hours ago
V
Runaway Baby
vipjerryRunaway Baby
posted in Subscription and payments

After so many years i had to cancel my family subsription

Dear Deezer Team,I have been a loyal Deezer Family subscriber since 2016 and have thoroughly enjoyed your service over the years. However, I was both shocked and saddened to see the recent price hike from €10.99 to €19.99 starting February this year. This significant increase has made it untenable for me to continue my subscription.It’s particularly disheartening as this change forces me to reassess a service that has been part of my family’s daily life for nearly a decade. The value proposition that once made Deezer an easy choice for my family’s music needs no longer seems justifiable.Additionally, the recent email I received upon cancellation was rather surprising. It read, "You've just arrived and you're already leaving us. Are you sure you want to lose your benefits?" This message felt quite out of place, considering my long-term membership.I understand prices can change, but as a long-standing customer, such a steep increase feels not only sudden but also disregards the loyalty o

1
S
Tiny Dancer
13 hours ago
T
Runaway Baby
ToriSRunaway Baby
posted in Subscription and payments

My Deezer account is being used by someone else

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

338
P
Runaway Baby
1 day ago
V
Tiny Dancer
VansantosTiny Dancer
asked in Subscription and payments

parceria Tim black

Meu benefício da parceria tim black não está mais funcionando pede pra eu assinar premium mas eu usava pela parceria tim

2
Jaime.
Community Manager
1 day ago
Z
Runaway Baby
Zendo.masterRunaway Baby
asked in Subscription and payments

Changing subscriptions payment date

Is it possible to change my subscription payment date if I pay for and extra month?

1
awesomemac
Deezer Legend
3 days ago
C
Runaway Baby
Carlos Gustavo De FranciscisRunaway Baby
asked in Subscription and payments

cancelamento e reembolso do valor debitado automaticamente

Boa noite, eu vi agora que foi cobrado no meu cartão o valor anual da assinatura, porém eu não uso mais o Deezer no momento e gostaria de cancelar e solicitar o reembolso. Poderiam me ajudar com isso?Acredito que conseguem baixar um relatório e verificar o uso ao longo do ano. Algumas vezes pode ter sido tocado erroneamente pela Alexa, mas não usei diariamente. No momento uso conta do Spotify. Agradeço

1
Noam Asulin
Deezer Legend
3 days ago
G
Runaway Baby
Giuseppe BrucculeriRunaway Baby
asked in Subscription and payments

promo code doesn't work

I tried to add my code promo but it doesn't work. What have I to do? 

1
Nina Nebo
Deezer Legend
7 days ago
Hairless Ape
Runaway Baby
Hairless ApeRunaway Baby
asked in Subscription and payments

How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

47
N
Tiny Dancer
9 days ago
I
Runaway Baby
ian WilksRunaway Baby
asked in Subscription and payments

dezzer duo

I'm trying to add a 2nd device to my duo account but none of my dezzer pages have a settings gog to allow me to do this ,as I'm being told to use by dezzer 

4
I
Runaway Baby
10 days ago
A
Runaway Baby
Amit.RahatRunaway Baby
asked in Subscription and payments

"convert this profile into an independent account" option is not available for one of the family profiles

"convert this profile into an independent account" option is not available for one of the family profiles.This member had a separate account with the same email as the username I used for the profile.He deleted his separate account 3 days ago bit the option is still not present

2
E0xc815
Lover
12 days ago
J
Runaway Baby
Jackscout20Runaway Baby
asked in Subscription and payments

my payment method

RE : Somehow my Payment Method for the last few months of £11.99 has gone out to you via GOOGLE PLAY . LAST MONTH WE HAD A GLITCH . I DID MENTION TO YOU TOO PLEASE REQUEST PAYMENT EITHER ON MY PAYDAY ,THE 24TH OF EACH MONTH OR AT LEAST UPTO SAY 29TH .CASH DEFINITELY AVAILABLE THEN.  BUT DEEZER HAS VANISHED FROM MY GOOGLE PLAY SUBSCRIPTIONS LIST .I DIDNT REMOVE IT. SO AM DUBIOUS HOW ITS GOING TO GET TOO YOU . IF IT GOES OUT ANYWAY VIA YOUR PLATFORM THEN WE KNOW ITS OK . IF NOT ALL THEN ITS A GLITCH WITH GOOGLE PLAY . MY INSTINCT IS NOT TOO TRUST GOOGLE OR ANY META APP . SO IF ITS DEEZER TAKING IT THATS FINE .LETS SEE WHAT HAPPENS .PLEASE CHANGE MY PAYMENT DATE TO THE 24TH . YOUR GUARANTEED PAYMENT THEN AND MY PREMIUM BENEFITS ARE SAFE .MANY THANKS PETE MILLER  

1
Nina Nebo
Deezer Legend
17 days ago
L
Runaway Baby
laicsdaveRunaway Baby
asked in Subscription and payments

Account

I’ve lost all my favourite tracks I’ve been with you since 2017 and had over 500 tracks some very special to me. I had to cancel in Jan 24 because I Couldn’t afford £14.99 which started of at £6.99! I went back to tracks with adverts. My favourite track are still on my I phone but not my I pad, could I have them back please? ……….Thankyou, Dave!

2
GropplerZorn
Deezer Legend
26 days ago
M
Runaway Baby
MaklotzRunaway Baby
asked in Subscription and payments

i paid annual fee 3 week its on deezer free

I paid annual fee 3 weeks ago, since 2 days  I have deezer free, my downloads are gone 

3
Leonídia.Deezer
Community Manager
28 days ago
A
Runaway Baby
AmayaaaaaRunaway Baby
asked in Subscription and payments

offre etudiante

Après avoir résilier mon compte premium il m’est impossible d'ajouter l’offre etudiante, je peux seulement me reconnecter à mon compte premium ou changer d’offreComment puis-je faire ?

3
Leonídia.Deezer
Community Manager
28 days ago
Drummer Boy
Tiny Dancer
Drummer BoyTiny Dancer
asked in Subscription and payments

I can't find the Hifi option??

Had an issue with payment and now trying to get back on Hifi and I’m not seeing it in the options of choosing a plan? Can anyone help??

5
Leonídia.Deezer
Community Manager
29 days ago
N
Runaway Baby
Nathan PetersenRunaway Baby
asked in Subscription and payments

Getting charged multiple times

I I just got charged my usual monthly payment but then later that day you guys charged me again (I have resolved this one) and oh no you guy s charged me AGAIN! Can send screenshots for proof. 

1
Nina Nebo
Deezer Legend
29 days ago
B
Runaway Baby
Brian CeleRunaway Baby
asked in Subscription and payments

Subscription

I ended subscriptionYou confirmed thatBut you still charging me R79 monthly. Why? 

7
Leonídia.Deezer
Community Manager
1 month ago
V
Runaway Baby
vinkoRunaway Baby
asked in Subscription and payments

i want to upgrade to family

I just want to upgrade to family, why is it so difficult to see how to do this? Can you please provide an update to how this is done from my iPhone . Thank you

5
Leonídia.Deezer
Community Manager
1 month ago
T
Runaway Baby
Tim MillettRunaway Baby
posted in Subscription and payments

Taking the piss now.

Being charged for this app is beginning to take the piss. 1st tunes wouldn't download, now Alexa won't play my playlists & don't get me started on it playing same tracks each time when in shuffle. Gone on too long, why is this app sooooo gosh darn buggy???? 

10
T
Runaway Baby
1 month ago
R
Tiny Dancer
rgoldieTiny Dancer
asked in Subscription and payments

difference in subscription vs what I actually pay

My subscription plan on app indicates $11.99 but you take $13.99 payment out of my bank. How does that work

1
E0xc815
Lover
1 month ago
R
Runaway Baby
Richard LollerRunaway Baby
asked in Subscription and payments

informing authorities

This account was not created by me. I just found out it was part of a leaked information investigation.  Either cancel this account now and refund any money that was charged by it or I will seek IMMEDIATE  legal action against this company. I will not accept any other results. 

1
GropplerZorn
Deezer Legend
1 month ago
C
Christy.Slater
asked in Subscription and payments

How do you clear all your favourite tracks?

I want to delete all my favourite tracks and restart it but don’t know if there is a clear all button somewhere or will I have to physically go through them all?

16
A
1 month ago
C
Runaway Baby
carm001Runaway Baby
asked in Subscription and payments

Why wait to upgrade to yearly premium

So, in app on android,I go to setting, account management, manage subscription.If I want to get premium annual it says the change will take effect 10/04/2024.So I have to wait almost 6 months for for this change? The previous page states that my next payment is due on 4/10/24 Those are exactly how he dates are written

5
Leonídia.Deezer
Community Manager
1 month ago
TERMS OF USE DEEZER COMMUNITY SITE