Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 567 Topics
  • 3,375 Replies

567 Topics

M
Marina_omNew member
asked in Subscription and payments

How can I delete my Deezer account?

How can I close my deezer account permanently?

435
A
1 month ago
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nbolinNew member
asked in Subscription and payments

How do I delete my Deezer account? (only for Deezer Free)

Im trying to delete my free deezer account but i cant because im not subscribed, is still possible to delete it ?

62
Z
11 months ago
D
Dirk-Jan Haanraadts
asked in Subscription and payments

Is Deezer available in India?

I'm in Europe now but will go to India soon. Is Deezer streaming there?

21
Jaime.
Community Manager
4 months ago
Q
QC_DubOne hit wonder
asked in Subscription and payments

Deezer App on Apple TV

When will Deezer release an App for Apple TV? We’ve been asking for years but there’s no straight answer. Please be honest or should we just migrate to Apple Music for a more seamless experience?

28
M
2 months ago
Z
Zveropanda
asked in Subscription and payments

How do I change the country of my Deezer subscription?

Hello! How can i change my country? I don't want see music that recommended for my country

131
G
7 months ago
C
Christi SatireEmerging artist
posted in Subscription and payments

Dezeer Free Ending

Just got the below email and wondering what's going on. I'm in the Caribbean, Jamaica specifically. Spotify recently entered the market so I guess I will be switching. We appreciate that you're part of the Deezer Free listening community; however, sometimes good things come to an end. Deezer Free will no longer be available in your country as of 19/4/2022.

29
L
10 months ago
G
Gabi1122
asked in Subscription and payments

Error message: Your Deezer account is currently in listening mode on another device

The app is stop working frequently and cannot be used. A message indicate that there is another app in use with the same credentials. bug valid for all platforms and there is not related to the beta version[img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/4108d2b0-291e-4caf-bfe5-0eca97bfeb7e.png[/img][img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/4108d2b0-291e-4caf-bfe5-0eca97bfeb7e.png[/img]

417
Johnathan.Deezer
Community Manager
26 days ago
D
Dima.KramarGroupie
asked in Subscription and payments

Support for Ukraine through the power of music

 guys, we need help. I don’t have this deal. Maybe anyone can help?

51
Jaime.
Community Manager
8 months ago
D
DeniiugffffOne hit wonder
asked in Subscription and payments

Cancellation of subscription in Russia

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

64
R
11 months ago
A
Alex1_998New member
asked in Subscription and payments

DELETE MY DEEZER ACCOUNT NOW

Hi, I want to delete immediatley my account 

17
A
1 month ago
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Miguel K HilarioOne hit wonder
asked in Subscription and payments

Prices in the Philippines

In the Philippines is the price for the Family plan 195 pesos or 18 dollars?I signed up for the Family plan trial but instead of having future monthly charges of PHP 195.00 as reported by other Philippine customers, I was told that I would be subject to a monthly charge of USD 17.98.  That is an enormous price difference.   

13
S
11 months ago
M
mustmanOne hit wonder
posted in Subscription and payments

Price Increase

Anyone else had an email, stating there will be an increase in monthly subscription, from November, of £2.00? Apparently, Deezer are investing in HiFi quality sound, as a sweetener. I for one, will be moving on elsewhere

69
A
9 months ago
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Christy.Slater
asked in Subscription and payments

How do you clear all your favourite tracks?

I want to delete all my favourite tracks and restart it but don’t know if there is a clear all button somewhere or will I have to physically go through them all?

14
Johnathan.Deezer
Community Manager
6 days ago
V
Vanyo Todorov PopazovRoadie
asked in Subscription and payments

Refund request for Deezer subscription

Hello, Deezer Team. I would like to cancel my subscription and get my money back. I was auto recharged for premium via Paypal. Thanks for understanding. 

4
Superschlumpf
Deezer Legend
8 months ago
D
Daniela PNew member
asked in Subscription and payments

Cancellare Account

vorrei cancellare ogni account e abbonamento legato a questo indirizzo email, come posso fare?

5
GropplerZorn
Deezer Legend
11 months ago
Hairless Ape
Hairless ApeOne hit wonder
asked in Subscription and payments

How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

27
D
14 days ago
K
kelloggs
asked in Subscription and payments

incorrect email or password, it won't login

i cant log in on the app because it says incorrect email or password and its right and i even created a new account and it just wont log in thank you for your attention

12
Superschlumpf
Deezer Legend
8 months ago
T
taat_aOne hit wonder
asked in Subscription and payments

When choosing a song, a random track starts to play instead

It started only recently. But when i want to choose specific song sometimes it happens, that completely random song starts to play, insted of the one that i picked. And after i press on the song that i wanted to play again it's okay.

32
J
8 months ago
T
ToriSGroupie
posted in Subscription and payments

My Deezer account is being used by someone else

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

332
Yula
Community Manager
3 months ago
J
jmevans55New member
asked in Subscription and payments

How can I transfer music from one Deezer Family profile to another?

im on deezer family and have made my daughter a new profile , how does she copie her play list of my deezer onto her new profile ?  Thanks Julian

3
Jaime.
Community Manager
7 months ago
D
DatGirlOne hit wonder
asked in Subscription and payments

Blocking or removing followers

I see that blocking a follower is no longer an option.  Why has this been removed?  Can a member of the admin team remove a follower from my account? And no I don’t wish to put my account on private.

11
N
2 months ago
D
Dmitry KurkinRoadie
asked in Subscription and payments

Блокировка аккаунта в России

Добрый день. В интернете обсуждается, что вы приняли решение заблокировать все аккаунты в России. Это действительно так и когда это произойдет? Официальную информацию о подтверждении/опровержении вы нигде не публикуете, что плохо по отношению к вашим пользователям. Спасибо.

4
R
11 months ago
M
Mr.WhiteGroupie
asked in Subscription and payments

Возврат / Refund

Здравствуйте как вернуть деньги за подписку? Забыл отключить автопродление , а сервисом не пользуюсь

12
Jaime.
Community Manager
11 months ago
casaresjm
casaresjmOne hit wonder
posted in Subscription and payments

How to opt-out to automatic Hi-Fi upgrade

I got a mail where I'm being told I will be upgraded to HiFi for a small amount of money. The problem is I don't even want HiFi, so, who I can opt-out of that automated upgrade?

58
F
3 months ago
W
wtarranGroupie
asked in Subscription and payments

price increase

Yet another price increase from Deezer. Was $9.99 a year or so ago and now 13.99. I do not think the sound is much different and I am more satisfied paying $9.99 a month with the quality available. I feel the price increase is being forced on its users without a significant gain in quality. 

21
C
2 months ago
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