I bought the wrong deezer subscription and want to cancel it

And also I noticed that even if I get charged I still don’t have access to Deezer premium. Look the Apple Pay screenshot, it show that I get charged : 

But look now to my Deezer application : 

Hey @nks 

Since you took out the subscription with Apple, you have to cancel it there. Simply go to the subscription overview of your Apple account. Alternatively, you will find a link to cancel the booking in the confirmation email (at the very end of the email).

Hi @E0xc815, I have alrdy cancelled the subscription by opening App Store and clicking on manage subscription (see attached pictures) but the fact is, even with canceling subscription I didn’t get refunded 

To be honest I don’t really understand what’s going on. 
Here is a list of what’s happening 

• I have cancelled the subscription 
• I got charged 19,99€ from by bank account 
• I don’t have access to Deezer premium family as I am supposed to have access because I got charged 
• I didn’t get refunded as I cancelled subscription 
• I can’t get refunded because Apple say: you have no pursuance that are eligible to refund 

  

  

  

  By the way thank you for your help and for your time @E0xc815 

😱 I was afraid of that.

By canceling your subscription as normal, you have lost the opportunity for an automated refund. This means that you now have to contact Apple Support directly and explain the problem.

I think that Apple Support will then arrange a manual refund.

You can contact Apple Support here:
https://getsupport.apple.com