My account appears to be free even though I paid

Forum|Forum|2 years ago
May 10, 2024
57 replies
809 views

Before I start I wanna say i'm pissed off and i'm considering leaving Deezer after 10 years!

It first started out with not showing the ‘Featured in’ section on the artist page anymore(first in webbrowser, then the desktop app, and still isn't fixed after I told them about it more than a month ago), and now my account is blocked because it appears to be free even though I paid only a couple days ago(auto payment, never had a problem with it).

I don't know what's going on at Deezer but i'm at the breaking point, FIX THIS SHIT!
(and before you reply with it; the 'I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free’ section doesn't help either)

Best answer by Jaime.Deezer

Update: The problem has been fixed

Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.
All impacted accounts have been rectified.
We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.
Thank you for your support.

M

Massimo Bruni

Roadie

I paid my family plan on 05.05.24, today I’m blocked by Deezer asking for another payment. I have an email from Deezer that states that the new payment plan will be applied from 05.06.24, but I can’t access to Deezer even if I already paid this month.

How can I solve this matter? I paid my subscription and I can’t access!

D

Dario Sanchez Dimaté

Roadie

I paid for a year, why did they cut my subscription???

P

partahesus

Roadie

I have also similar issue with my family plan, I’ve had an active family subscription for a quite long time and last payment has gone 01.05.2024, but today Deezer just exclaims that Deezer Free is not available at my region and that I should subscribe. I tried to contact chat, but support is offline today and the bot stated that they will contact within 48 hours, so this is a bit frustrating. Obviously I wont be having another subscription and have to say it depends on how this spans out if I will have a subscription at all.

M

Massimo Bruni

Roadie

I have also similar issue with my family plan, I’ve had an active family subscription for a quite long time and last payment has gone 01.05.2024, but today Deezer just exclaims that Deezer Free is not available at my region and that I should subscribe. I tried to contact chat, but support is offline today and the bot stated that they will contact within 48 hours, so this is a bit frustrating. Obviously I wont be having another subscription and have to say it depends on how this spans out if I will have a subscription at all.

I paid with Google Play, so I contacted them for a refund and received it immediately. Then I paid directly Deezer (of course with the new family subscription cost 😑) and now it seems to work. I’m asking myself what would had happened if I had paid directly Deezer 5 days ago…

S

Sébastien.De.Beck

Guitar Hero

I have the same problem!

All of a sudden my B&O multiroom which requires a premium subscription has stopped working, I go and check my deezer account: I am on free, last payment succesful and even better; I can’t resubscribe to premium!

P

partahesus

Roadie

I paid with Google Play, so I contacted them for a refund and received it immediately. Then I paid directly Deezer (of course with the new family subscription cost 😑) and now it seems to work. I’m asking myself what would had happened if I had paid directly Deezer 5 days ago…

I can see on my Deezer account as well that my payment has been received, so I’m assuming this is a misconfiguration of some sort in Deezer end and hoping that it will be fixed, preferably sooner than later.