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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

954 Topics
4,360 Replies

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954 Topics

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Marina_omTiny Dancer

asked in Subscription and payments

How can I delete my Deezer account?

How can I close my deezer account permanently?

435

1 year ago

Gabi1122

asked in Subscription and payments

Error message: Your Deezer account is currently in listening mode on another device

The app is stop working frequently and cannot be used. A message indicate that there is another app in use with the same credentials. bug valid for all platforms and there is not related to the beta version[img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/4108d2b0-291e-4caf-bfe5-0eca97bfeb7e.png[/img][img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/4108d2b0-291e-4caf-bfe5-0eca97bfeb7e.png[/img]

417

1 year ago

ToriSRunaway Baby

posted in Subscription and payments

My Deezer account is being used by someone else

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

339

4 months ago

Zveropanda

asked in Subscription and payments

How do I change the country of my Deezer subscription?

Hello! How can i change my country? I don't want see music that recommended for my country

131

2 years ago

mustmanRunaway Baby

posted in Subscription and payments

Price Increase

Anyone else had an email, stating there will be an increase in monthly subscription, from November, of £2.00? Apparently, Deezer are investing in HiFi quality sound, as a sweetener. I for one, will be moving on elsewhere

2 years ago

nbolinTiny Dancer

asked in Subscription and payments

How do I delete my Deezer account? (only for Deezer Free)

Im trying to delete my free deezer account but i cant because im not subscribed, is still possible to delete it ?

9 months ago

DeniiugffffRunaway Baby

asked in Subscription and payments

Cancellation of subscription in Russia

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

2 years ago

casaresjmRunaway Baby

posted in Subscription and payments

How to opt-out to automatic Hi-Fi upgrade

I got a mail where I'm being told I will be upgraded to HiFi for a small amount of money. The problem is I don't even want HiFi, so, who I can opt-out of that automated upgrade?

1 year ago

jarnostLover

asked in Subscription and payments

My account appears to be free even though I paid

Before I start I wanna say i'm pissed off and i'm considering leaving Deezer after 10 years!It first started out with not showing the ‘Featured in’ section on the artist page anymore(first in webbrowser, then the desktop app, and still isn't fixed after I told them about it more than a month ago), and now my account is blocked because it appears to be free even though I paid only a couple days ago(auto payment, never had a problem with it).I don't know what's going on at Deezer but i'm at the breaking point, FIX THIS SHIT!(and before you reply with it; the 'I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free’ section doesn't help either)

4 months ago

Dima.KramarRunaway Baby

asked in Subscription and payments

Support for Ukraine through the power of music

guys, we need help. I don’t have this deal. Maybe anyone can help?

2 years ago

Hairless ApeRunaway Baby

asked in Subscription and payments

How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

9 days ago

QC_DubRunaway Baby

asked in Subscription and payments

Deezer App on Apple TV

When will Deezer release an App for Apple TV? We’ve been asking for years but there’s no straight answer. Please be honest or should we just migrate to Apple Music for a more seamless experience?

7 months ago

Khaled HassanRunaway Baby

asked in Subscription and payments

Deezer Family subscription paid via Apple but not activated

I subscribed to a Family membership but I can not add Family members

10 months ago

Jaime.DeezerCommunity Manager

published in Subscription and payments

🚨 BREAKING NEWS: Deezer Premium/Family 🚨 (Update)News

Update:Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.All impacted accounts have been rectified.We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.Thank you for your support.Dear Community users, We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.Rest assured, our team is working diligently to fix this issue as quickly as possible.We apologise for any inconvenience this may cause and appreciate your patience and understanding.Updates will be provided as soon as the problem is resolved

116739

1 month ago

CsimiandRunaway Baby

asked in Subscription and payments

I have premium, but my account still appears as if I'm a free user

I have a Premium account since 2018 but i have a free account since yesterday.i paid every month my subscription please reactivate my account asap

1 month ago

kolmaRunaway Baby

asked in Subscription and payments

doubling the subscription family

Hi! I see this price increase unacceptable. Just because you introduced HiFi quality, you will double subscription for Family package. There is no other choice? If this is true, I'll have to cancel my subscription. Waiting for a feedback. Thank you!

1 year ago

beast

asked in Subscription and payments

Grace period for failed payment

Okay so my payment details failed due to having lack of funding in account, how long does their grace period last for I get paid in a few days just don't want it to expire.....

8 months ago

taat_aRunaway Baby

asked in Subscription and payments

When choosing a song, a random track starts to play instead

It started only recently. But when i want to choose specific song sometimes it happens, that completely random song starts to play, insted of the one that i picked. And after i press on the song that i wanted to play again it's okay.

2 years ago

TheDolfinsTiny Dancer

posted in Subscription and payments

Deezer for Google Home in Denmark

I have had Deezer for several years. I am unable to connect my Google Home to Deezer from Denmark. As thatcis possible with Spotify I am thinking of switching to Spotify. But before I would like to hear what Deezers plans are on this topic ? And why it is not possible by default?

1 year ago

ZvfTiny Dancer

asked in Subscription and payments

Prevent family members switching profiles

Hi, I've just subscribed to Deezer family I would like that each profile will login directly to his profile and not be able to switch to other profile Is it possible ? Thanks

9 months ago

Belinda RamiahTiny Dancer

asked in Subscription and payments

Not receiving password reset email

I have requested a password reset mail from two different mails. I have not received them

1 year ago

Christi SatireLover

posted in Subscription and payments

Dezeer Free Ending

Just got the below email and wondering what's going on. I'm in the Caribbean, Jamaica specifically. Spotify recently entered the market so I guess I will be switching. We appreciate that you're part of the Deezer Free listening community; however, sometimes good things come to an end. Deezer Free will no longer be available in your country as of 19/4/2022.

2 years ago

Azubuike SelmaTiny Dancer

asked in Subscription and payments

Subscription price increase

My Deezer subscription was increased. Why please?

1 year ago

EchodonutRunaway Baby

posted in Subscription and payments

Price increase, again

I just got an email saying the price is increasing. Again!I don't like this. I know everything is getting more expensive, but inflation is already making things more expensive. So it is actually getting double as expensive, while wages stagnate.I'm thinking of swapping back to free, as music streaming is ballooning to become a bigger part of my yearly budget.

8 months ago

Joanne.BowenRunaway Baby

asked in Subscription and payments

Payment issue

Hi I'm paying £9.99 a month, It's saying that I'm on the free tarrif why? I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????

2 years ago

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