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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 864 Topics
  • 4,055 Replies

864 Topics

A
Runaway Baby
Amit.RahatRunaway Baby
asked in Subscription and payments

"convert this profile into an independent account" option is not available for one of the family profiles

"convert this profile into an independent account" option is not available for one of the family profiles.This member had a separate account with the same email as the username I used for the profile.He deleted his separate account 3 days ago bit the option is still not present

0
A
Runaway Baby
7 hours ago
J
Runaway Baby
Jackscout20Runaway Baby
asked in Subscription and payments

my payment method

RE : Somehow my Payment Method for the last few months of £11.99 has gone out to you via GOOGLE PLAY . LAST MONTH WE HAD A GLITCH . I DID MENTION TO YOU TOO PLEASE REQUEST PAYMENT EITHER ON MY PAYDAY ,THE 24TH OF EACH MONTH OR AT LEAST UPTO SAY 29TH .CASH DEFINITELY AVAILABLE THEN.  BUT DEEZER HAS VANISHED FROM MY GOOGLE PLAY SUBSCRIPTIONS LIST .I DIDNT REMOVE IT. SO AM DUBIOUS HOW ITS GOING TO GET TOO YOU . IF IT GOES OUT ANYWAY VIA YOUR PLATFORM THEN WE KNOW ITS OK . IF NOT ALL THEN ITS A GLITCH WITH GOOGLE PLAY . MY INSTINCT IS NOT TOO TRUST GOOGLE OR ANY META APP . SO IF ITS DEEZER TAKING IT THATS FINE .LETS SEE WHAT HAPPENS .PLEASE CHANGE MY PAYMENT DATE TO THE 24TH . YOUR GUARANTEED PAYMENT THEN AND MY PREMIUM BENEFITS ARE SAFE .MANY THANKS PETE MILLER  

1
Nina Nebo
Deezer Legend
2 days ago
I
Runaway Baby
ian WilksRunaway Baby
asked in Subscription and payments

dezzer duo

I'm trying to add a 2nd device to my duo account but none of my dezzer pages have a settings gog to allow me to do this ,as I'm being told to use by dezzer 

1
Nina Nebo
Deezer Legend
3 days ago
L
Runaway Baby
laicsdaveRunaway Baby
asked in Subscription and payments

Account

I’ve lost all my favourite tracks I’ve been with you since 2017 and had over 500 tracks some very special to me. I had to cancel in Jan 24 because I Couldn’t afford £14.99 which started of at £6.99! I went back to tracks with adverts. My favourite track are still on my I phone but not my I pad, could I have them back please? ……….Thankyou, Dave!

2
GropplerZorn
Deezer Legend
12 days ago
M
Runaway Baby
MaklotzRunaway Baby
asked in Subscription and payments

i paid annual fee 3 week its on deezer free

I paid annual fee 3 weeks ago, since 2 days  I have deezer free, my downloads are gone 

3
Leonídia.Deezer
Community Manager
14 days ago
A
Runaway Baby
AmayaaaaaRunaway Baby
asked in Subscription and payments

offre etudiante

Après avoir résilier mon compte premium il m’est impossible d'ajouter l’offre etudiante, je peux seulement me reconnecter à mon compte premium ou changer d’offreComment puis-je faire ?

3
Leonídia.Deezer
Community Manager
14 days ago
Drummer Boy
Tiny Dancer
Drummer BoyTiny Dancer
asked in Subscription and payments

I can't find the Hifi option??

Had an issue with payment and now trying to get back on Hifi and I’m not seeing it in the options of choosing a plan? Can anyone help??

5
Leonídia.Deezer
Community Manager
15 days ago
N
Runaway Baby
Nathan PetersenRunaway Baby
asked in Subscription and payments

Getting charged multiple times

I I just got charged my usual monthly payment but then later that day you guys charged me again (I have resolved this one) and oh no you guy s charged me AGAIN! Can send screenshots for proof. 

1
Nina Nebo
Deezer Legend
15 days ago
B
Runaway Baby
Brian CeleRunaway Baby
asked in Subscription and payments

Subscription

I ended subscriptionYou confirmed thatBut you still charging me R79 monthly. Why? 

7
Leonídia.Deezer
Community Manager
21 days ago
V
Runaway Baby
vinkoRunaway Baby
asked in Subscription and payments

i want to upgrade to family

I just want to upgrade to family, why is it so difficult to see how to do this? Can you please provide an update to how this is done from my iPhone . Thank you

5
Leonídia.Deezer
Community Manager
21 days ago
T
Runaway Baby
Tim MillettRunaway Baby
posted in Subscription and payments

Taking the piss now.

Being charged for this app is beginning to take the piss. 1st tunes wouldn't download, now Alexa won't play my playlists & don't get me started on it playing same tracks each time when in shuffle. Gone on too long, why is this app sooooo gosh darn buggy???? 

10
T
Runaway Baby
23 days ago
R
Tiny Dancer
rgoldieTiny Dancer
asked in Subscription and payments

difference in subscription vs what I actually pay

My subscription plan on app indicates $11.99 but you take $13.99 payment out of my bank. How does that work

1
E0xc815
Lover
24 days ago
R
Runaway Baby
Richard LollerRunaway Baby
asked in Subscription and payments

informing authorities

This account was not created by me. I just found out it was part of a leaked information investigation.  Either cancel this account now and refund any money that was charged by it or I will seek IMMEDIATE  legal action against this company. I will not accept any other results. 

1
GropplerZorn
Deezer Legend
26 days ago
C
Christy.Slater
asked in Subscription and payments

How do you clear all your favourite tracks?

I want to delete all my favourite tracks and restart it but don’t know if there is a clear all button somewhere or will I have to physically go through them all?

16
A
27 days ago
C
Runaway Baby
carm001Runaway Baby
asked in Subscription and payments

Why wait to upgrade to yearly premium

So, in app on android,I go to setting, account management, manage subscription.If I want to get premium annual it says the change will take effect 10/04/2024.So I have to wait almost 6 months for for this change? The previous page states that my next payment is due on 4/10/24 Those are exactly how he dates are written

5
Leonídia.Deezer
Community Manager
28 days ago
C
Runaway Baby
cailiegh quailRunaway Baby
posted in Subscription and payments

Problem with Deezer Premium a/c.

I'm having problem my Deezer. Prime account and I can't seem to listen to music.

1
C
Runaway Baby
1 month ago
U
Runaway Baby
Ulrika FalkRunaway Baby
asked in Subscription and payments

why deezer free?

Hi, how come that my premium account suddenly, when I updated my payment method, turned into a free account eventhough I have payed for it more than 2 years?  best regards ulrika Falk 

1
Noam Asulin
Deezer Legend
1 month ago
C
Runaway Baby
Cemako74Runaway Baby
asked in Subscription and payments

odeme yaptığım halde odeme başarısız deniyor

Ödemesini yaptığım halde ödeme başarısız oldu mesajı aldım Google play den ödemenizi yaptım lütfen bu yanlış durumu düzeltin 

4
Jaime.
Community Manager
1 month ago
L
Runaway Baby
LukiGTRRunaway Baby
asked in Subscription and payments

How can i switch to HiFi subscription from premium?

can’t find a button to switch to hifi subscription 

3
GropplerZorn
Deezer Legend
1 month ago
W
Runaway Baby
WoAlRunaway Baby
asked in Subscription and payments

payment upgrade fail

Hi Deezer Community, Last night I wanted to convert my premium individual account to Duo. To my surprise I had to pay the full amount instead of the additional costs.  Because of this I canceled the payment. What I find very strange is that the failed payment was listed as successful. How does the upgrade work?  Do I have to pay double?  because I have no intention of doing that. Kind regards, W

1
GropplerZorn
Deezer Legend
1 month ago
P
Tiny Dancer
polancoroblesTiny Dancer
asked in Subscription and payments

mi suscripción esta pagada por un año con el socio mercado libre y ya no me deja acceder

Tengo mis suscripción activa, de un año y ya me sacó, intento acceder a mí cuenta y me manda a qué pague los paquetes que ofrece Deezer cuando no debería ser así ya que cada mes estoy pagando el paquete de mercado libre que contiene Deezer por un año y me faltan 8 meses aún, no puedo hacer nada para entrar a mi cuenta de Deezer espero puedan ayudar con esto, de lo contrario cancelaré la suscripción

1
Nina Nebo
Deezer Legend
1 month ago
S
Runaway Baby
SandricaRunaway Baby
asked in Subscription and payments

subscription

Hello,How’s possible and okay to change subscription more than double without worning first?It is so unprofessional and I want my money back.I am your member for 7 years and this is how you reword your loyal customer. I don't want to be your user anymore.Can you give my money back for this month? Best regards,Sandra 

3
Noam Asulin
Deezer Legend
1 month ago
Hairless Ape
Runaway Baby
Hairless ApeRunaway Baby
asked in Subscription and payments

How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

46
MrHaroldA
Tiny Dancer
1 month ago
J
Runaway Baby
JøshaRunaway Baby
posted in Subscription and payments

Unfair Pricing

I don't know what your marketing team was thinking but all I can tell is that they aren't good for business. Why did they scrap off the regional prices. You expect expect some one in Africa or Asia to pay the same money as someone from the USA yet there are other competitors (apple music, tidal and Spotify) that are way cheaper?!As in deezer premium is over 3 times the price of the other services in my area.

0
J
Runaway Baby
1 month ago
J
Runaway Baby
Jure DikovicRunaway Baby
asked in Subscription and payments

payment

To whom it may concern,my last charge on deezer was an amount of 19,99 and usually it is 10,99. Why this change? best regards, Jure Điković

3
Jaime.
Community Manager
1 month ago
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