Troubleshooting

I need to be able to skip a song. Add a song from my phone while playing music on my tablet. Is this possible with this app?Pixel 9 to Lenovo tablet

As described by many other people, I have downloaded songs that don't play if my phone isn't connected to the internet. My "Favorites" are marked with the green check ✅ when I go to the downloaded section, but every time I'm offline and I press play the music loads and then lets me know that I'm in Airplane Mode or that I'm having network issues and that it can't load the content. This issue has to be fixed 🙏🏼

This was working for the last couple years and stopped a couple weeks ago. I deleted all 35GB of downloaded music and cleared all cache/data in the app, then re-downloaded it (which sucks because I’m on a metered internet connection). The bug is still present. Steps to reproduce:pay for premium account download playlists close app switch off internet connection (airplane mode + wifi off) open app open “downloaded music” (which correctly shows playlists as downloaded) click on a downloaded playlist app won’t load the playlist or play Among other issues, the app seems built to load static resources (album thumbnails, song titles, playlists, etc) from the internet every time we open a playlist, even downloaded playlists, instead of using a cached copy

I just added Deezer to my Sonos system. I had Deezer a couple years ago and wanted to play with it again on my Sonos system. Oddly, none of my playlists are available. Clicking on the Deezer logo in the Sonos app returns a "Something went wrong" error. Deezer worked fine with Sonos a couple years ago. Any suggestions?

Hello, when im cycling or driving my scooter I would like to keep listening Deezer directly from my phone while using my earplugs connected for audio to listen AI/notifications ect.Is it possible because when i select my phone from the Deezer app to shot the sound, it leads me to the earplugs setting where i could uncheck “audio” in their options, but I would also lose the notifications from the other things mentioned.

Whenever I start a Deezer custom radio station from a track in the Sonos app, the playlist is generated but the songs skip through every few seconds, usually without playing any audio. I’m running my system on a wired LAN, so connection isn’t an issue. I only recently switched from Spotify and there were no similar issues with that. A search in the Sonos community suggests this is known about and the implication is that Deezer needs to look at its implementation to fix the issue. Are there any plans to address this?

 Hi everyone, I usually listen to music on Deezer during long gaming sessions and was wondering how others manage their playlists for this. I switch between focus music, upbeat tracks, and chill playlists depending on what I’m doing.For example, when I’m working on game-related projects or browsing resources like my site bloxsfruitscript, I prefer instrumental or low-distraction playlists, while during gameplay I like more energetic tracks.Do you have tips for:organizing multiple playlists efficientlyusing Flow vs custom playlistsany Deezer features that help with long sessions without constantly changing music?Would love to hear how others set this up. Thanks!

I see others are using Deezer on their LG TV. But when I go to the LG Content Store I don't see it listed as an app. Is it only for specific LG TV models? I have the 77” C9 OLED.    

Hi !I am on a deezer family account, and am not the owner.Around a month ago, my account had an issue and it seemed like it merged with the owner's. I am no longer able to add favorites "Unable to add <song> to the Favorite Tracks". I can still access MY favorites from the favorites in the middle tab on the Android App, but from the home, it's the owner's. Also, the Deezer Months & year are now the owner's as well.This issue is ONLY on my Android Phone, and I dont have this issue on web deezer from my computer. Other members of the deezer family dont have the issue (Android as well).I already did reboots / updates / uninstall-reinstall.Thanks for the help !

Hi! I’m trying to switch to Deezer and I can’t seem to get flow to work for more than 3-5 songs. I’m on iOS premium subscription trial period and not in power saver mode. I can’t see any battery or data saving settings in my Settings to turn off. Any idea how to fix this or should I go back to Spotify?

I’m online. I do run adblockers. Its running fine otherwise, but this message shows up constantly so feels like it might be do some detection with analytics perhaps. I was able to see this message seem to popup right when the following entry was blocked. Hostrec.deezer.comStatus14:42:34.024 Request blocked.DNS event typeADNS statusREFUSEDRules||rec.deezer.com^ (AdGuard DNS filter)Data typeDNSStart time14:42:34.023Time0 ms edit 1: unblocked that specific dns request and so far no error message, will keep watching. If that’s the case then this subdomain being requested might be the problem. edit 2: it’s still happening. trying other domains that come up, no results so far. Disabling adblock altogether to see. Not sure what the online/offline detection is based on, since I know it’s

Even if I play a playlist from the first track in the list I cannot turn off shuffle. How can I turn it off?

Alright so i have an issue, which i really havent seen anybody talk about yet. I use deezer on my windows pc, and its working great. I just have one issue. The scroll speed is like insanely fast. Like if i go to an artist profile to look at their discography i cant see any of their music, because it just scrolls past. The issue also affects albums and playlists, so i really cant choose what music i get to listen to. I dont have this issue on any other application on my pc, or the deezer web player. Can anyone help?

Hello, The deezer app is using a lot of my phone battery, more than android games.I have downloaded most of my songs, so it is not using internet.Is there a way to limit battery use ? 

Multiple issues... When I cast to a Google device the music continues to play on my phone and on the device I'm casting to. I have to shut the phone down to get the music to quit playing on my phone. This occurs on both a pixel 6 and pixel 9. In addition if I use heos to stream it only gives me a limited number of skips per hour.

Everytime I open the app the song I was last listening to restarts. If I am listening to a song and pause it while not in the app and wait over 5 minutes and then try to play the song again it doesn't work and then I have to open the app and then start the song at the beginning again. I just want to know if there's a way to get Deezer to remember where I was in a song and keep playing from there. 

When I play some explicit music, it censors the music. Unliking the music and liking again doesn't fix the issue. I've screen recorded the issue to see. https://drive.google.com/drive/folders/193VcHKyptu3JZzgNQwmVpJYhKlXge4EF

Hi. When im in my car and ask google to play a song, it says "sure playing....... on deezer" but then it doesn't open the song. If deezer is already open on AA then it just keeps playing the song its on rather than switching to the song I've requested.Any suggestions? I've done the standard things (clear data and cache in deezer and AA app, reinstalled both, changed battery settings etc) Thanks

I have always used Deezer when I play music, but one day, in late November, I was going to play some music on my laptop, but then, when I clicked the play button, instead of playing music, nothing happened, and it has been like that ever since. It's really sad because I use music a lot to help me focus and cheer me up when I go through hard times, but because of this issue, I haven't been able to use music. I have app limits, meaning that I cannot download Deezer on my laptop.😔

Have a Bowers and Wilkins system and cannot connect to it via the Deezer App. Why?

Hi, where can I download a Deezer desktop version compatible with macOS Big Sur?Thanks,GG

Hi,I just installed Deezer. It works fine on my phone but on the computer there are constantly blips in the streaming as if the bluetooth connection for my speaker isn’t working properly. Yet when I’m streaming with any other app, Spotify, YouTube or whatever, the sound is perfect. Does anybody have any idea what’s going on?Thanks!

For years I have used Deezer on my Alexa in the Netherlands. I go away for three weeks in 2024 and I come back and now it doesn't work. I get told that Deezer isn't supported in my location. But it was for years! What has changed? Why can I no longer use Deezer via my Alexa in the Netherlands? (Obviously I can use bluetooth but that isn't the point right now)

So I liked that Deezer had a themed icon, it fit perfectly on my themed homescreen. Now suddenly its gone. Is this a bug or a business decision? I assume the former in which case I wanted to bring it to attention! Let me know if I need to grab logs.