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Troubleshooting

Tips, tricks and guides

1284 Topics

J
Runaway Baby
jonaspSERunaway Baby
posted in Other devices

MusicCast ”can’t register your system” or search returns ”No music”

I have a Deezer premium account. I have multiple Yamaha deviceswxa-50wxc-50nx-n500 a total of 4 devices. These devices are installed in two separate homes. All devices are configured with the deezer premium account.I just returned to one home that has the NX-N50. I started to listen to music via the MusicCast controller and started getting a ”No music” error messge when searching in the (clunky but working) MusicCast search interface for Deezer.I logged out and back in. I got the ”cant register your system” error message. I tried both username and email as the login.after looking at forum posts, i reset the nx-n500s, reinstalled the app, changed my Deezer password. I tried logging in multiple times to Deezer in MusicCast but same error message except one time when login was accepted but then any search gave ”No music”.i can listen to Deezer on my phone and the nx-n50 can play Spotify so no real problem with musiccast, speakers or Deezer account. I also tried this on both iPad and Andro

13
J
Runaway Baby
5 months ago
B
Runaway Baby
Baillien JohnRunaway Baby
posted in Android

yamaha music cast

Constant systeemfout bij het willen afspelen van Deezer met de Yamaha rn803d reciever. De app al volledig verwijderd, zonder resultaat.....

13
Leonídia.Deezer
Community Manager
5 months ago
A
Lover
awsteenohLover
asked in iOS

Shuffle and repeat issue in car

Just got Deezer a few days ago. I’ve been testing it out and it’s been great aside from a few quirks. One of which is when connected to my car via bluetooth, the app will automatically go on repeat and when I try to turn off repeat it glitches and puts on shuffle and repeat. Wondering if this is a known issue with a workaround because I couldn’t figure out how to get it to normal play mode consistently. Pressing the repeat icon should definitely not alter the shuffle mode state. iPhone 13 mini running newest Deezer on iOS 15.7.1 via Bluetooth in a 2017 Jetta SE

13
Leonídia.Deezer
Community Manager
9 months ago
J
Runaway Baby
jarnostRunaway Baby
posted in Other devices

Web version 'Featured in' no longer visible

Why is the 'Featured in’ section no longer visible on the artist page for the web version of Deezer?I use Windows and have used Chrome and Edge, both don't show the section.The Android app and Desktop app still show the section, but I use the web version to search for recent features, not from the main artist. The apps are not useful for me because I can't filter out albums with various artists(compilations) and sort by release date at the same time, without opening every album individuality.

12
R
Tiny Dancer
1 day ago
A
Runaway Baby
Ajs79Runaway Baby
asked in Other devices

Deezer app not working on Samsung TVs

As titled, the Deezer app has stopped working on two different Samsung tv models since a couple of days ago. ”Deezer server not responding” is the message I get. I reinstalled the app with same problem left. I’m located in Stockholm, Sweden. Any suggestions? Time for an of update perhaps of the Deezer app?

12
Yula
Moderator
1 year ago
C
Lover
coypuLover
posted in Other devices

Gapless has arrived on the web player at LONG LAST!!!!!!!

I have just discovered that the Deezer web player has now implemented  GAPLESS playback.I play deezer on raspberry pi 4 using Chromium…..now playing Pink Floyd Dark Side Of The Moon in all it’s glory as it should sound. ENJOY!!The Updates tag on the main page needs to be updated to inform the Deezer Community of this good news Cheerscoypu

12
bluezzbastardzz
Deezer Legend
1 year ago
Colin Salazar
Lover
Colin SalazarLover
posted in Android

Am I paying for FLAC quality on Android if there is no HiFi bit perfect available?

It came to my attention recently that Deezer doesn't have the bit perfect FLAC files available for the Android OS. An audiophile on YouTube who is quite respected and known in the digital music production and reproduction community  did a cameo on another channel about audio file formats from all the streaming services available currently. He said something that caught my attention and that was that while Deezer does in fact stream bit perfect FLAC files on desktop, it currently isn't supported on or by Android devices yet which made me ask myself, am I paying for music I can't even appreciate on my Android devices because Deezer is r raking in the revenue from mobile device owners who are paying for Premium tier subscriptions which are only bit perfect at 16/44.1 at the highest available quality but only on desktop or high end DAP? I hope this is not the case, but when I listen to Qobuz (which is FINALLY available on Canada as of a couple weeks ago!!) There is an audible and noticable

12
S
Tiny Dancer
10 months ago
L
Runaway Baby
Leo.PelozoRunaway Baby
asked in Other devices

Cannot see flow button on windows app.

Title.The button shows up on website and android app but cannot find it in windows 10 app, this started like a week or two ago.

12
bluezzbastardzz
Deezer Legend
9 months ago
R
Runaway Baby
rumelkamaly1Runaway Baby
posted in iOS

can't edit playlist

I want to edit a playlist on my account. However it doesn't let me add nor remove songs. I don’t want to delete the playlist as it is linked to my home automation system; the playlist is called ‘new home background’ please advise  thanks 

12
H
Runaway Baby
1 year ago
J
Runaway Baby
jirkavRunaway Baby
posted in Android

The Deezer Android app does not download tracks in HiFi

Hello. For the last few years, I am using a HiFi subscription plan and everything was relatively fine. All my downloaded (on my smartphone) tracks were marked by a small HiFi label on the bottom left corner and the sound was nice. Recently I have been forced to reinstall my buggy Deezer app (I was not able to open it) and since then I've been dealing with low-quality of downloaded tracks. Although I have set the quality of the downloaded songs to HiFi (and also for streaming), only a few of them are labelled as HiFi when they are downloaded. Even the storage usage on my smartphone is circa half, so I'm convinced tracks are not really downloaded at the highest quality. I am pretty sure that all my favourite tracks are available in HiFi (the same track played on my notebook - desktop app and from the browser - is HiFi labelled). What is interesting if some downloaded track is labelled as Hifi, this label will disappear soon (e.g. the next day I can not see it). I have tried to reinstall

12
A
Tiny Dancer
1 month ago
M
Runaway Baby
mike121Runaway Baby
asked in Other devices

Deezer Playlists vanished from Sonon

All my playlists which still exist in the Deezer app now no longer show in Sonos. “Unable to browse”. Albums, favourites etc. are all there. I’ve reset the Sonos, re installed the app, re authorised Deezer and done numerous restarts. If I search for my user name I can find the play lists there. This happened after I created 2 playlists in The Deezer app. I’ve since deleted those playlists thinking that might be the problem but nothing. Deezer Playlists are a no show in Sonos… can anyone suggest a fix?

12
Superschlumpf
Deezer Legend
1 year ago
J
Tiny Dancer
José ViscaTiny Dancer
asked in Android

Equalizer not working

Equalizer not working on Xiaomi note 5 pro, but works fine with Spotify

12
R
Tiny Dancer
8 months ago
B
bygrhel
asked in Android

Deezer premium wont play anything at all!

Deezer worked fine yesterday. This morning nothing will play, not even downloaded tracks. Every time i press shuffle play ( play has also disappeard) i get an advert to upgrade to a family subscription. Please help me fix this.

11
awesomemac
Deezer Legend
6 months ago
N
Runaway Baby
NjofraRunaway Baby
asked in Other devices

Can't play podcasts on web app or web page.

I can play podcasts on mobile app, but can’t play them on web page or browser add-on.I keep getting the message:ErrorAn error occured, please try again later.Been trying since yesterday.

11
N
Runaway Baby
6 months ago
J
Runaway Baby
jandre.swart.96Runaway Baby
asked in Android

Stops playing music every few minutes

Would be listening with a good and stable internet connection, all permissions allowed, music would stop playing every 15-30min randomly. The app doesn't close and sometimes it will even lose track of where it was on the playlist. Very frustrating. You have to reenter the app and press play again. 

11
Leonídia.Deezer
Community Manager
9 months ago
Minimoon
Lover
Minimoon
posted in Other devices

some pages are not displayed on the web version of deezer !!!

Hello, i already make a topic with the same problem, but it's been closed and unresolved. My problem is the same, the artist page, album, and lyrics are not displayed. An error message appears every time. I've run the test on several devices and the result is the same. I've already taken the usual steps, cleared the cache, deactivated the VPN, I don't use a proxy!The problem also manifests itself on the deezer application for win 10! Here are some screenshots on different browsers, all in private browsing mode (chrome, edge, firefox): artist page edge album page edge lyric page edge artist page firefox album page firefox lyric firefox lyric chrome album page chrome artist page chrome  please inform developers, thx 

11
Nina Nebo
Deezer Legend
5 months ago
L
Tiny Dancer
Luis.Domingo.Garcia-SalasTiny Dancer
asked in Android

Airplay & bluetooth option not found in my Deezer app

Hi, in my android cell phone, in the Deezer app, in the audio settings doesn’t appear the airplay & bluetooth option, so i can’t to send the music  to an audio receiver. 

11
H
Tiny Dancer
2 years ago
J
Runaway Baby
jedi_knightRunaway Baby
posted in Other devices

Yamaha Musiccast

For several days now, listening to Deezer FLAC has stopped after a few songs, no catalog or flow is available

11
Leonídia.Deezer
Community Manager
5 months ago
J
Runaway Baby
JAO1Runaway Baby
asked in iOS

shuffle disabled almost everytime i start playing a playlist

When i start playing a song from my playlist, the shuffle setting is reset. Can this setting be left enabled? Very annoying to have it disabled every time 

11
T
Tiny Dancer
1 year ago
K
Lover
Kevin.RaineyLover
asked in Other devices

Lg 7 speaker not playing Deezer now

I have an LG WK7 smart speaker and have been using it for a couple of years with my streaming music service, currently Deezer. For some reason tonight it will not play any music from the service. It is still connected to the internet, and Google assistant is still working. However when I connect to start streaming music it just gets stuck and won’t play anything. I can cast my audio, but I don’t want to have to do that all of the time as I’d rather the speaker took over and I could still use my phone for other things. Has anyone seen anything similar to this and has ideas how to solve? I’ve tried resetting the device and re adding it to the home, but no luck!

11
D
Tiny Dancer
2 years ago
N
Runaway Baby
Nico_rotasRunaway Baby
posted in Android

My deezer year not showing some artists

Hello, I've been listening to Kanye west all day for months, but he didn't appear my Deezer year or even in my top 2023 playlist. I've been wandering if he didn't get shadow ban from stats...

11
N
Runaway Baby
4 months ago
P
Runaway Baby
PaulwaltRunaway Baby
posted in iOS

App not okaying through car radio system

Having problem with play Deezer app through USB or Bluetooth in fiat van. Was working perfectly fine until the latest update. Screen in van shows error loading files and plays songs for a few seconds then cuts off. Have tried on different apps (Spotify, Apple podcast) and is working fine. Any ideas? App is on iPhone 11.  Thanks. 

11
C
Tiny Dancer
8 months ago
N
Runaway Baby
nagusameRunaway Baby
posted in Android

Solution for playlist changes not taking place?

When using the mobile app I can resort my playlists through 'edit playlist' and dragging the songs around. After saving my changes, the playlist will not reflect those changes on the mobile app specifically. If I go to 'edit playlist' again then the changes are reflected in that track order. The changes are also reflected on PC. The playlist simply does not update on the mobile app. Solutions I have tried to no effect:1. Making small changes then saving a second time.2. Signing out and signing back in.3. Force stopping the app the fully restart it.4. Clearing the cache.5. Connecting to a different network.6. Restarting the phone entirely.7. Refreshing the playlist by swiping down. 

11
A
Tiny Dancer
5 days ago
P
Tiny Dancer
pmazTiny Dancer
asked in Other devices

Flow via sonos won't let you fast forward or rewind or rewind through a track

Hi, any idea why Flow via sonos won't let you fast forward or rewind or rewind through a track?If you browse or pick out tracks or play from your favourites it's fine. The little dot that you can drag back and forward on the timer bar will be there for your put your finger on.But if the track playing is via Flow, the little dot won't be there for you to hold and drag.I have a Samsung s10+ playing on a Sonos Five, if it makes any difference.Only seems to be an issue via the Sonos app.I believe that Deezer are working on enabling their app to play directly on Sonos. Sooner the better!Thanks.

11
J
Tiny Dancer
1 year ago
D
Runaway Baby
DemiTee94Runaway Baby
asked in Android

App keeps stopping randomly

I am using the Android version of Deezer on a Samsung Galaxy S21 Ultra - I used to be on someone else's Deezer account but now I have my own and I've had no end of issues with songs just stopping randomly and the app closing with no error message or warning. It does it whether I'm connected to a speaker, my car, headphones or just through the phone speaker. How can I solve this, as I never had any issues when on the old profile, just when I got my own? 

11
J
Runaway Baby
11 months ago
TERMS OF USE DEEZER COMMUNITY SITE