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some pages are not displayed on the web version of deezer !!!

  • 25 October 2023
  • 11 replies
  • 64 views
Minimoon
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Hello, i already make a topic with the same problem, but it's been closed and unresolved. 

My problem is the same, the artist page, album, and lyrics are not displayed. An error message appears every time. I've run the test on several devices and the result is the same. I've already taken the usual steps, cleared the cache, deactivated the VPN, I don't use a proxy!
The problem also manifests itself on the deezer application for win 10! 
Here are some screenshots on different browsers, all in private browsing mode (chrome, edge, firefox): 

artist page edge 
album page edge 
lyric page edge 
artist page firefox 
album page firefox 
lyric firefox 
lyric chrome 
album page chrome 
artist page chrome 
 

please inform developers, thx 

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11 replies

Nina Nebo
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Hi @Minimoon 

Did you check your updates for browser ?

Only the latest two versions of each browser are supported .

 

I was try open same artist page, album, and lyrics like you and for me work fine 

 

 

 

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323
awesomemac
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Hi @Minimoon , 

I know it doesn’t solve your issue, but same here as @Nina Nebo, it works on my Chrome browser.

Minimoon
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Hello,  @Nina Nebo , @awesomemac 
I did the last chrome update, clear the cache, the problem is still there. It's the same for the deezer application for windows 10 / 11. Here are some screenshots : 

lyric 
artist page 
album … 
 

Is it because I'm on Windows 10 that i have this problem ?
Are you on win 11? 

awesomemac
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I’m using Chrome on a Chromebook or Edge on a Winows 11.

 

 

Chrome

 

Edge

 

awesomemac
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Just crossed my mind: Are you using a VPN?

awesomemac
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I've tried Chrome on my old Linux laptop, also no problem here.

 

 

Minimoon
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Hello, @awesomemac 

I don’t use a VPN 

Nina Nebo
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Userlevel 7
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@Minimoon 

Maybe you need reinstall Deezer !? 

see link below

https://support.deezer.com/hc/en-gb/articles/214347045-Reinstall-Deezer

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323
awesomemac
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@Nina Nebo Ik don’t think a reinstall would help. @Minimoon wrote that he tried many browsers before (private or not private).

Nina Nebo
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@Nina Nebo Ik don’t think a reinstall would help. @Minimoon wrote that he tried many browsers before (private or not private).

Ooops  my mistake

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323
Nina Nebo
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Userlevel 7
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@Minimoon 

Security settings !?

Is there a security setting/firewall in place that is not recognizing Deezer as safe? Check for any Flash blockers, ad blockers or security plugins that could be interfering with Deezer and make sure they recognize Deezer as a safe site.

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323
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