Answered

Deezer premium wont play anything at all!

  • 19 May 2019
  • 3 replies
  • 158 views

Deezer worked fine yesterday. This morning nothing will play, not even downloaded tracks. Every time i press shuffle play ( play has also disappeard) i get an advert to upgrade to a family subscription. Please help me fix this.
icon

Best answer by Yula 10 May 2022, 14:50

View original

3 replies

Userlevel 7
Badge +8
Hi there @bygrhel

Could you try the following steps, exactly in this order, to see if it helps with your issue?
  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

I am having the same problem nothing will work 

Userlevel 6
Badge +3

Hello @RachHrnr57

Can you please reinstall the app and then re download your music? 

This is an issue we are aware of and our developers are on it! 

Reply