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Deezer premium wont play anything at all!


Deezer worked fine yesterday. This morning nothing will play, not even downloaded tracks. Every time i press shuffle play ( play has also disappeard) i get an advert to upgrade to a family subscription. Please help me fix this.

Best answer by awesomemac

Lucabu wrote:

Now I have disinstalled and re-installed Deezer on my phone, and it works again…

But it's not normal.

Regards

I agree, but I’m glad that it works now. Sometimes reinstalling an app can help.

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14 replies

Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • May 19, 2019
Hi there @bygrhel

Could you try the following steps, exactly in this order, to see if it helps with your issue?
  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

  • Tiny Dancer
  • 1 reply
  • May 4, 2022

I am having the same problem nothing will work 


Yula
Moderator
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  • Moderator
  • 3225 replies
  • May 10, 2022

Hello @RachHrnr57

Can you please reinstall the app and then re download your music? 

This is an issue we are aware of and our developers are on it! 


  • Tiny Dancer
  • 5 replies
  • October 2, 2023

Hi, today my Deezer (premium family) is out of order, it doesn't work at all: no song or playlist can be played, both offline and on line.

Don't even think to suggest to disinstall end reinstall my Deezer: it contains thousands songs and the operation would take too long.

Best regards

Luca Busso 


Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4634 replies
  • October 2, 2023

Hi @Lucabu !

On which device you have problem and did you update Deezer app lately !?


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1447 replies
  • October 2, 2023

And an addition to Nina her post:

Did you try to use Deezer on a different phone of computer? For example the website on a computer?


  • Tiny Dancer
  • 5 replies
  • October 2, 2023

I always listen to my music by mobile (Samsung A40, Android).  By the way all worked perfectly till yesterday.

 


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1447 replies
  • October 3, 2023

And it still doesn’t work? And are you able to listen to Deezer on a pc/Mac when using a browser instead of your phone?

And on your phone, can you see your account details?


  • Tiny Dancer
  • 5 replies
  • October 3, 2023

Now I have disinstalled and re-installed Deezer on my phone, and it works again…

But it's not normal.

Regards


  • Tiny Dancer
  • 5 replies
  • October 3, 2023

PS - On the PC all is working...


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1447 replies
  • Answer
  • October 3, 2023
Lucabu wrote:

Now I have disinstalled and re-installed Deezer on my phone, and it works again…

But it's not normal.

Regards

I agree, but I’m glad that it works now. Sometimes reinstalling an app can help.


  • Tiny Dancer
  • 1 reply
  • November 2, 2024

Re installation worked beautifully for me on Note 20 ultra. Simple fix.


Nemműködik a yamaha rádiomon.  Be se enged lépni. 

Mi a baj?


Telepitett deezer aplikácio van a yamaha R-n602  es radiomon.  Meg se nyekken. 

A spotifi, amirenemvagyok előfizetve, teljessen jol működik.  

Váltani kéne?


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