Guitar Hero

The Deezer Android app does not download tracks in HiFi

Forum|Forum|2 years ago
January 22, 2024
12 replies
560 views

Hello. For the last few years, I am using a HiFi subscription plan and everything was relatively fine. All my downloaded (on my smartphone) tracks were marked by a small HiFi label on the bottom left corner and the sound was nice. Recently I have been forced to reinstall my buggy Deezer app (I was not able to open it) and since then I've been dealing with low-quality of downloaded tracks. Although I have set the quality of the downloaded songs to HiFi (and also for streaming), only a few of them are labelled as HiFi when they are downloaded. Even the storage usage on my smartphone is circa half, so I'm convinced tracks are not really downloaded at the highest quality. I am pretty sure that all my favourite tracks are available in HiFi (the same track played on my notebook - desktop app and from the browser - is HiFi labelled). What is interesting if some downloaded track is labelled as Hifi, this label will disappear soon (e.g. the next day I can not see it). I have tried to reinstall my app many times but without success. Any ideas on how to fix it? Btw, I don't want to reinstall the whole phone because of one app...

Samsung Galaxy S9+
Android 10
Deezer v. 8.0.3.151

Cheers,
Jirka

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Pinned Reply By Leonídia.Deezer

Hi @Astonishingmatt, thank you so much for providing such detailed information about your experience with Deezer, especially regarding the issue with the Hi-Fi badge during downloads.

It's great to see users like you actively troubleshooting and sharing their findings with the community.

Indeed, the loss of the Hi-Fi badge during downloads is a known issue that our teams are actively working on.

While we don't have a fix available just yet, rest assured that your input helps us address these issues more effectively.

If you have any further questions or observations, please feel free to share them here.

Adding some context here, as I just found this thread myself and for anyone else who may stumble across. May or may not be applicable to OP's main issue.

Applies to android galaxy s23 ultra

When audio quality for download is set to High Fidelity, track image is losing the HiFi badge.

Originally thought this meant quality was not downloading correctly. I'm new to Deezer, so only have 30 songs on favorites list.

Going by setting quality from standard, to HQ, to High Fidelity, I downloaded a Playlist within each quality and subsequently cleared the data before moving to the next quality. I monitored downloaded data of the 30 songs in my Playlist during this.

Standard: 100mb

HQ: 244mb

Hi fidelity: 689mb

I believe, in my case, it's downloading correctly but still not displaying the hi-fi badge on the cover art.

This was done before and after reinstalling the app and using airplane mode and offline mode in combination.

sonicsphere

Hitmaker

Same here. No Hifi label on a considerable amount of tracks downloaded in High Fidelity. I believe there are others who suffer from the same problem. I hope that someone from Deezer can address this situation in a timely fashion.

Mike Love Not War

Leonídia.Deezer

Community Manager

Hi @jirkav @sonicsphere, thank you for your message.

Could you please send me a video recording of the problem you described? This will help me share your situation more effectively with our developers and address your issue more accurately.

J

jirkavAuthor

Guitar Hero

Hi @Leonídia.Deezer.

I prepared two videos for you. The first one (named "01_Smartphone.mp4") is a record from my smartphone. You can see that I am on a HiFi plan, and HiFi quality is set for streaming and downloading. I apologise for the Czech language; let me know if I should switch to English. Then I played some downloaded tracks. You can see that only two of them (Silence is the enemy by Papa roach and Throne by Bring me the horizon) are marked as HiFi. Finally, I played Silence is the enemy again, and the HiFi label disappeared. So this is an issue with my Deezer app on my smartphone. I would expect all the tracks to be labelled as HiFi, which they were before I had to reinstall the app about three weeks ago.

The second video (02_Desktop.mp4) is from my Desktop App for Macbook. You can see that all downloaded tracks are Marked as HiFi.

Videos can be downloaded from my Google Drive:

https://drive.google.com/file/d/1u5rf9li5TjLrXTrXNMU02cAar63a67dq/view?usp=sharing

https://drive.google.com/file/d/1j0VWPaC-tR6v62YjsUs4rHKs15sJZK0R/view?usp=sharing

Let me know whether you need any additional information.

sonicsphere

Hitmaker

This is precisely the problem, graciously provided in the videos posted above. Waiting hopefully for a response

Mike Love Not War

M

Mister Sister Fister

Roadie

Same for me.

Z

zghor

Roadie

Same here. No HiFi Sticker...nothing. Im using Windows 11 desktop App.

A

Astonishingmatt

Guitar Hero

Adding some context here, as I just found this thread myself and for anyone else who may stumble across. May or may not be applicable to OP's main issue.

Applies to android galaxy s23 ultra

When audio quality for download is set to High Fidelity, track image is losing the HiFi badge.

Originally thought this meant quality was not downloading correctly. I'm new to Deezer, so only have 30 songs on favorites list.

Going by setting quality from standard, to HQ, to High Fidelity, I downloaded a Playlist within each quality and subsequently cleared the data before moving to the next quality. I monitored downloaded data of the 30 songs in my Playlist during this.

Standard: 100mb

HQ: 244mb

Hi fidelity: 689mb

I believe, in my case, it's downloading correctly but still not displaying the hi-fi badge on the cover art.

This was done before and after reinstalling the app and using airplane mode and offline mode in combination.

Leonídia.Deezer

Community Manager

Hi @Astonishingmatt, thank you so much for providing such detailed information about your experience with Deezer, especially regarding the issue with the Hi-Fi badge during downloads.

It's great to see users like you actively troubleshooting and sharing their findings with the community.

Indeed, the loss of the Hi-Fi badge during downloads is a known issue that our teams are actively working on.

While we don't have a fix available just yet, rest assured that your input helps us address these issues more effectively.

If you have any further questions or observations, please feel free to share them here.

Adding some context here, as I just found this thread myself and for anyone else who may stumble across. May or may not be applicable to OP's main issue.

Applies to android galaxy s23 ultra

When audio quality for download is set to High Fidelity, track image is losing the HiFi badge.

Originally thought this meant quality was not downloading correctly. I'm new to Deezer, so only have 30 songs on favorites list.

Going by setting quality from standard, to HQ, to High Fidelity, I downloaded a Playlist within each quality and subsequently cleared the data before moving to the next quality. I monitored downloaded data of the 30 songs in my Playlist during this.

Standard: 100mb

HQ: 244mb

Hi fidelity: 689mb

I believe, in my case, it's downloading correctly but still not displaying the hi-fi badge on the cover art.

This was done before and after reinstalling the app and using airplane mode and offline mode in combination.