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The Deezer Android app does not download tracks in HiFi

  • 22 January 2024
  • 12 replies
  • 284 views
J
Rank
Userlevel 1

Hello. For the last few years, I am using a HiFi subscription plan and everything was relatively fine. All my downloaded (on my smartphone) tracks were marked by a small HiFi label on the bottom left corner and the sound was nice. Recently I have been forced to reinstall my buggy Deezer app (I was not able to open it) and since then I've been dealing with low-quality of downloaded tracks. Although I have set the quality of the downloaded songs to HiFi (and also for streaming), only a few of them are labelled as HiFi when they are downloaded. Even the storage usage on my smartphone is circa half, so I'm convinced tracks are not really downloaded at the highest quality. I am pretty sure that all my favourite tracks are available in HiFi (the same track played on my notebook - desktop app and from the browser - is HiFi labelled). What is interesting if some downloaded track is labelled as Hifi, this label will disappear soon (e.g. the next day I can not see it). I have tried to reinstall my app many times but without success. Any ideas on how to fix it? Btw, I don't want to reinstall the whole phone because of one app...

Samsung Galaxy S9+
Android 10
Deezer v. 8.0.3.151

Cheers,
Jirka

Leonídia.Deezer 1 month ago

Hi @Astonishingmatt, thank you so much for providing such detailed information about your experience with Deezer, especially regarding the issue with the Hi-Fi badge during downloads.

It's great to see users like you actively troubleshooting and sharing their findings with the community.

Indeed, the loss of the Hi-Fi badge during downloads is a known issue that our teams are actively working on.

While we don't have a fix available just yet, rest assured that your input helps us address these issues more effectively.

If you have any further questions or observations, please feel free to share them here.

 

Adding some context here, as I just found this thread myself and for anyone else who may stumble across.  May or may not be applicable to OP's main issue. 

Applies to android galaxy s23 ultra

 

When audio quality for download is set to High Fidelity, track image is losing the HiFi badge. 

 

Originally thought this meant quality was not downloading correctly. I'm new to Deezer, so only have 30 songs on favorites list. 

Going by setting quality from standard, to HQ, to High Fidelity, I downloaded a Playlist within each quality and subsequently cleared the data before moving to the next quality. I monitored downloaded data of the 30 songs in my Playlist during this. 

 

Standard: 100mb

HQ: 244mb

Hi fidelity: 689mb

 

I believe, in my case, it's downloading correctly but still not displaying the hi-fi badge on the cover art. 

 

This was done before and after reinstalling the app and using airplane mode and offline mode in combination. 

 

 

 

 

 

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12 replies

sonicsphere
Rank

Same here. No Hifi label on a considerable amount of tracks downloaded in High Fidelity. I believe there are others who suffer from the same problem. I hope that someone from Deezer can address this situation in a timely fashion.

Mike Love Not War
Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @jirkav @sonicsphere, thank you for your message.

Could you please send me a video recording of the problem you described? This will help me share your situation more effectively with our developers and address your issue more accurately. 

J
Rank
Userlevel 1

Hi @Leonídia.Deezer.

I prepared two videos for you. The first one (named "01_Smartphone.mp4") is a record from my smartphone. You can see that I am on a HiFi plan, and HiFi quality is set for streaming and downloading. I apologise for the Czech language; let me know if I should switch to English. Then I played some downloaded tracks. You can see that only two of them (Silence is the enemy by Papa roach and Throne by Bring me the horizon) are marked as HiFi. Finally, I played Silence is the enemy again, and the HiFi label disappeared. So this is an issue with my Deezer app on my smartphone. I would expect all the tracks to be labelled as HiFi, which they were before I had to reinstall the app about three weeks ago.

The second video (02_Desktop.mp4) is from my Desktop App for Macbook. You can see that all downloaded tracks are Marked as HiFi.

Videos can be downloaded from my Google Drive:

https://drive.google.com/file/d/1u5rf9li5TjLrXTrXNMU02cAar63a67dq/view?usp=sharing

https://drive.google.com/file/d/1j0VWPaC-tR6v62YjsUs4rHKs15sJZK0R/view?usp=sharing

Let me know whether you need any additional information.

sonicsphere
Rank

This is precisely the problem, graciously provided in the videos posted above. Waiting hopefully for a response

Mike Love Not War
M
Rank

Same for me.

Z
Rank

Same here. No HiFi Sticker...nothing. Im using Windows 11 desktop App.

A
Rank

Adding some context here, as I just found this thread myself and for anyone else who may stumble across.  May or may not be applicable to OP's main issue. 

Applies to android galaxy s23 ultra

 

When audio quality for download is set to High Fidelity, track image is losing the HiFi badge. 

 

Originally thought this meant quality was not downloading correctly. I'm new to Deezer, so only have 30 songs on favorites list. 

Going by setting quality from standard, to HQ, to High Fidelity, I downloaded a Playlist within each quality and subsequently cleared the data before moving to the next quality. I monitored downloaded data of the 30 songs in my Playlist during this. 

 

Standard: 100mb

HQ: 244mb

Hi fidelity: 689mb

 

I believe, in my case, it's downloading correctly but still not displaying the hi-fi badge on the cover art. 

 

This was done before and after reinstalling the app and using airplane mode and offline mode in combination. 

 

 

 

 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Astonishingmatt, thank you so much for providing such detailed information about your experience with Deezer, especially regarding the issue with the Hi-Fi badge during downloads.

It's great to see users like you actively troubleshooting and sharing their findings with the community.

Indeed, the loss of the Hi-Fi badge during downloads is a known issue that our teams are actively working on.

While we don't have a fix available just yet, rest assured that your input helps us address these issues more effectively.

If you have any further questions or observations, please feel free to share them here.

 

Adding some context here, as I just found this thread myself and for anyone else who may stumble across.  May or may not be applicable to OP's main issue. 

Applies to android galaxy s23 ultra

 

When audio quality for download is set to High Fidelity, track image is losing the HiFi badge. 

 

Originally thought this meant quality was not downloading correctly. I'm new to Deezer, so only have 30 songs on favorites list. 

Going by setting quality from standard, to HQ, to High Fidelity, I downloaded a Playlist within each quality and subsequently cleared the data before moving to the next quality. I monitored downloaded data of the 30 songs in my Playlist during this. 

 

Standard: 100mb

HQ: 244mb

Hi fidelity: 689mb

 

I believe, in my case, it's downloading correctly but still not displaying the hi-fi badge on the cover art. 

 

This was done before and after reinstalling the app and using airplane mode and offline mode in combination. 

 

 

 

 

 

P
Rank

Same for me, also in streaming mode. A lot of songs, either downloaded or in streaming, aren't labelled HI-FI. (neither HQ).

So am I listening 128kbps files?

I switched to Deezer from Spotify for lossless music...

 

P
Rank

My Total download Is about 150giga for 4300 songs.

A
Rank

Same for me, also in streaming mode. A lot of songs, either downloaded or in streaming, aren't labelled HI-FI. (neither HQ).

So am I listening 128kbps files?

I switched to Deezer from Spotify for lossless music...

 

If you downloaded in hifi, they're hifi. The issue is that hifi isn't displaying so there's no way to verify or validate.  This would only be an issue if you downloaded some of your catalogue prior to changing the download quality in settings to Hifi.

 

Not sure it's a bug, per se, but an oversight on the download functionality to not display quality. 

A
Rank

My Total download Is about 150giga for 4300 songs.

Just did some back of the napkin math. My download rates brought up to your song count fits the ratio if expect to see for Hifi. My math actually has it coming in lower than what you have, but your data storage might also account for smart storage cache as well (data stored for streamed songs, not downloaded) 

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