include

Troubleshooting

Tips, tricks and guides

1287 Topics

M
Tiny Dancer
massimiliano.fassi2010Tiny Dancer
asked in Android

PROBLEMMMMMMMMMMMM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

When i want to listen a song, immediatly appears a pop-up that said, wait a few second.

1
awesomemac
Deezer Legend
3 months ago
Santiago Evans Abaracón
Lover
Santiago Evans AbaracónLover
posted in Other devices

Deezer not synchronizing albums correctly between platforms

Hello, I have noticed that when I’m listening to an album in my Android app and want to continue on my PC (Windows 11), I synchronize the track I’m listening to and instead of playing that track on the PC, it plays the same track number but from the last album I listened on my PC.For example if I am listening to track 6 on Android and synchronize with the Windows app it plays track 6  of the last album I listened on my PC.The same thing happens if I do it the other way around (synchronize what I’m listening on Windows to Android). I’m using Android version 8.0.2.89 and Windows version 6.0.30. Thanks in advance.

5
soakes
Lover
2 months ago
H
Runaway Baby
Ha.a.dèsRunaway Baby
posted in Other devices

Queue list disappear after I quit the pc Deezer app

Hello,My queue list seems to disappear each time I quit the app on  my PC and it won’t sync at all with my phone. I use the app mostly on my computer (Deezer app, Windows 10 pro)  and sometimes on my phone (android).Cloud-synced queue list is turned on in all apps on all devices.I tested on browser and I have the same problem. Also tried to reinstall the app.Never had an issue with queue list before, but now queue list is useless :(Is there anything I’m doing wrong ? Or anything I can do to fix this ?Thanks 

5
Leonídia.Deezer
Community Manager
3 months ago
A
Lover
AkadengdengLover
posted in Other devices

communication on bugs and issues

Why are all the threads regarding errors closed for comments? Those issues are clearly not solved yet.I really really want to use Deezer instead of other services, but the frustrations are getting too big and frequent.Especially because those are the same bugs that were there when I started using Deezer a few years ago.And extra frustrating is the lack of communication and transparency on the matter so we don’t even know if someone is working on those bugs. Instead we get an unneeded update on the one thing that was solid and functional, the UI. I’m not talking and don’t care about how it looks or the logo, just the decision to focus your resources on that instead of much more necessary stuff).And now there’s an increase in price for the already expensive program that feels like a Beta…I already cancelled my subscription, but I’m willing to come back when someone even tells us that they’re working on fixing those crippling bugs.PLEASE inform us on this.I went all the way this time to t

1
Leonídia.Deezer
Community Manager
3 months ago
T
Runaway Baby
Tervel1337Runaway Baby
asked in iOS

Trouble playing music using Deezer Connect.

When using Deezer Connect on my iOS device, it only works if I am messing around with whatever the last selected track was before actually connecting to my web client using Deezer Connect. During that period, I’m able to adjust the volume, pause/start the given track and even skip to the next track from the playlist (or album), but the second I try loading anything manually, so say I look a track up or play one from the home screen, it will get stuck loading it indefinitely and it eventually enters this bugged state where it sort of displays the new track as loaded but it lacks the actual background color it should have and using the controls from Deezer Connect just results in the last actually functional track (as in, the track that was selected before using Deezer Connect for example) playing on my web client. I tried using a different web client and have also tried reinstalling the Deezer app on my phone. Not only that but I switched between my home network, 4G and 5G… can you gues

1
Leonídia.Deezer
Community Manager
3 months ago
M
Runaway Baby
Mauro de MillianoRunaway Baby
asked in Other devices

Deezer on AAOS - Polestar 2

Hi all,So I installed Deezer in my Polestar 2 Launch Edition (MY21) , it has the latest software and somehow when installing all works fine. Then the next time I enter the vehicle, I put on a song and music stops playing right at the end. Usually like 1 second before. It will not go to the next.If I delete the app and reinstall, it will work again.. for that trip. Also, if I engage loop (for playlist or 1 particular song) it will stop working the moment I put it on. That particular song that’s playing will stop before the end and not go to the next one nor replay. At that point, forwarding songs and such also stops working.To conclude, even though Deezer is supported on AAOS now, it just won’t work on my vehicle.. Can anyone help or maybe a developer look into this particular issue?Kind regards,Mauro

6
Leonídia.Deezer
Community Manager
3 months ago
Andre.N
Runaway Baby
Andre.NRunaway Baby
asked in Android

problematic scrolling of playlists

Hi Deezer team,Did you introduce new mechanism of scrolling in the app?I have a problem with scrolling the playlists in Deezer. It's not possible now just to tap at any place of screen (with opened playlist), and swipe up/down to scroll.I have to use side scrollbar to scroll over all playlist items.my screen record on YouTube Android 9, Huawei P10 (old one, with Google services). Deezer family acc.Problems started after last update, or one update before. Reinstalled, - the same. Thanks in advance. P.S. but still, your flow mode and AI suggestions for me is the best among other music apps. 🙂

5
K
Runaway Baby
2 months ago
J
Tiny Dancer
JessweerTiny Dancer
asked in Android

How to download songs

How to download songs in deezer. Please answer! 

1
GropplerZorn
Deezer Legend
3 months ago
B
Tiny Dancer
BorysovichTiny Dancer
asked in iOS

Your app keeps crashing! It keeps shutting down! It plays and then shuts down! Do something about it already! Why do I have to pay money?! I can't listen to my favorite music!!!

Your app keeps crashing! It keeps shutting down! It plays and then shuts down! Do something about it already! Why do I have to pay money?! I can't listen to my favorite music!!!

2
C
Tiny Dancer
3 months ago
T
Tiny Dancer
TarcianoTiny Dancer
posted in Android

deezer Premium não pega

Troquei o celular e minha conta Deezer Premium pelo tim beta não funciona 

1
Leonídia.Deezer
Community Manager
3 months ago
C
Runaway Baby
Curleezshiznet74Runaway Baby
posted in Android

Deezer MALFUNCTIONS ever Since your Makeover

Im very disappointed in this app i had to get new phone cause your app doesnt suppprr my old phone bit Spotify works like a charm now i lile deeezer the way it used to be now your app is lagging even when im tryinf to accesa my already downloaded music it acta like ots loading with no results ...if yall cant fix this i willnuave no other choice but to switch to spotify permanently 

1
awesomemac
Deezer Legend
3 months ago
E
Runaway Baby
eddy970Runaway Baby
asked in Android

error

Message keeps coming up that I'm using account in multiple devices and that's not true... Help

2
E
Runaway Baby
3 months ago
K
Tiny Dancer
KKotlingTiny Dancer
asked in iOS

iPhone 11 Pro random crashes

Longtime deezer premium subscriber. This issue has been bugging me for a very long time one year or so and after reading some steps I’ve troubleshooted it in many ways.I have iPhone 11 Pro now (had the same issue on iPhone Xs). This happens very randomly but very frequently as well, whenever I play my music from favorites (this is my default listening habit) it crashes without any error or whatsoever. Most of the time this happens during the first/third song after I launch the app. As I observe after I pass let’s say 4-5 songs the app is much less likely to randomly crash. But if it does crashes on the first song the app, most of the time I have to relaunch the app and start listening, app is still going to crash most probably. One remedy that works 60% of the time is when I launch the app, start listening and then never lock the screen for the first few songs, but then again there are instances it crashes in these situations too.Solution would be nice for this, because it’s extremely

1
GropplerZorn
Deezer Legend
4 months ago
R
Tiny Dancer
RockthorneTiny Dancer
posted in iOS

Songs not appearing in ‘the centre’

Listening on my iPad.when listening to an album, often songs will now not show in the middle of the screen but instead only half of the song is displayed. Therefore not able to access lyrics etc..If I try to pull the song to the middle of screen it’s just skips to the next song.not a massive problem from a listener perspective. But still annoying and it never used to happen. Assume it’s just a bug that will hopefully be fixed soon. 

1
awesomemac
Deezer Legend
4 months ago
N
Runaway Baby
nassar aliRunaway Baby
asked in iOS

music transfer

I am trying to transfer my favourites from a YouTube  using tune my music but it doesn’t work or transfer my music.  I am a Uk premium member. Is this function not available to uk members?

4
awesomemac
Deezer Legend
4 months ago
N
Runaway Baby
nyx1Runaway Baby
posted in Other devices

Download to car

Why won't my playlists or my library download to my car. Whenever I connect it will recognize that it's Deezer, it'll play songs, I can skip through my currently playing playlist, but I cannot switch between them & I cannot access my library at all. When I tried to download the library through my car it tells me that the app that is on my phone will not allow access. How do I change that so that it has access because it's really annoying to have to stop my car to change my playlist or to access my library. I have a 2023 Kia Sportage. Thanks in advance.

7
N
Runaway Baby
3 months ago
R
Tiny Dancer
RobertScharschmidtTiny Dancer
posted in iOS

songs grayed out

my daughter can't use her Deezer because Deezer doesn't seem to be connected or blocked. The current status: all titles are grayed out, when you tap on it the message “could not be loaded” appears. If I log into your profile from another device, everything works without any problems. If she dials into my profile from her phone, my titles are all gray and cannot be selected. The app has already been reinstalled, the phone has been replaced (not for this reason) and all settings have been transferred. I have already checked all the obvious settings. The parental control settings and restrictions have also been completely deactivated. What exactly is Deezer suddenly blocking?

1
Leonídia.Deezer
Community Manager
4 months ago
M
Runaway Baby
Matt de AvilaRunaway Baby
asked in iOS

not showing on iphone lock screen

The app doesn’t show anything on iPhone Lock Screen when it’s playing

3
awesomemac
Deezer Legend
4 months ago
Mr. Jahrami
Lover
Mr. JahramiLover
asked in iOS

Issue with Deezer Flow Wheel and Chill Genre

Hey everyone,I wanted to bring up an issue I've been having with Deezer. I've been using it for a while now and I'm really enjoying it, but recently I've run into some trouble with the Flow Wheel and specifically the Chill genre. Whenever I try to play Chill music from the Flow Wheel, it keeps showing me the message "No Music Yet" or sometimes "Oops, the requested content is not loading." It's pretty frustrating since I love listening to chill music, but it's just not working when I try to start it from the Flow Wheel.I'd really appreciate any help or advice on how to fix this problem.Thanks a bunch!

2
awesomemac
Deezer Legend
4 months ago
A
Runaway Baby
Andrés RivasRunaway Baby
posted in iOS

Queue layout has been broken on iPadOS for over a month

It’s been over a month since the queue layout is broken on iPadOS, at first, the right panel is not visible and the album artwork is misaligned, then when you rotate the iPad to portrait and back to landscape it shows correctly, same thing every time. Is this only happening to me?? Seems odd that this would go unsolved for such a long time, it used to work fine in the old UI.First state when you tap the song name, artwork misaligned and no right panel.  After rotating screen to portrait and back to landscape it gets fixed. If you quit the app the same thing happens again. 

1
Leonídia.Deezer
Community Manager
3 months ago
T
Tiny Dancer
ThaerTiny Dancer
asked in Android

get album id's

Hello deezer community, i have a behavior i want to apply with my test app i want to fetch the album id’s to extract some information from any album that I will click on it so is there any endpoint like for example “https://api.deezer.com/album” to just fetch all the album id’s

1
Nina Nebo
Deezer Legend
4 months ago
H
Runaway Baby
HansHaRunaway Baby
asked in Other devices

Play your Shakerplaylist on Spotify

I have invited a friend who uses Spotify to my Shakergroup. How can he access te playlist in Spotify.?

6
H
Runaway Baby
4 months ago
N
Tiny Dancer
Niek van de ZandeTiny Dancer
posted in iOS

App is way to glitchy

App is glitchy as fuck since new update.Please fix this asap, or I will switch to Spotify!The frequency of the music stopping, not loading or crashing of the whole application is unacceptable for a paid service app!

2
GropplerZorn
Deezer Legend
4 months ago
M
Runaway Baby
MagusRunaway Baby
posted in Android

Excessive data usage for basic quality

Hi,A topic was brought to light about basic streaming being very demanding on data usage. I listened 26 songs to have deezer using almost 700MB of data using basic quality. Then I tried Youtube Music and 15 songs later it didnt even reached 100MB. Then I stumbled across this thread on Deezer community that was posted and acknowledged 8 months ago.https://en.deezercommunity.com/topic/show?tid=76510&fid=47When will this be fixed? There's no reason why the qualities are swapped like that and not fixed yet. I haven't made the test yet, but I will change it to standard to see if there's any difference... And maybe one day I will be suprised that my data usage will be higher than usual because the qualities will finally be fixed... This is a major issue that's been trailing over the years, (other threads I found from 2 years ago had the same issue) how is this still an issue today?

4
K
Tiny Dancer
3 months ago
C
Runaway Baby
CorakiRunaway Baby
posted in iOS

Deezer web player broken with Google Chrome 46.0.x (ready event not firing)?

I've just updated to the latest Google Chrome dev channel (46.0.2467.2 dev 64-bit) on OS X 10.10.4 and discovered the Deezer player no longer works either on the main deezer.com site, their API docs or my test app that uses the APIIt seems the player ready event is not longer firing. Any workarounds or is it a case of waiting for Deezer to update their player code?

1
C
Runaway Baby
4 months ago
TERMS OF USE DEEZER COMMUNITY SITE