include
Answered

Deezer Playlists vanished from Sonon

M
Rank

All my playlists which still exist in the Deezer app now no longer show in Sonos. “Unable to browse”. Albums, favourites etc. are all there. I’ve reset the Sonos, re installed the app, re authorised Deezer and done numerous restarts. If I search for my user name I can find the play lists there. This happened after I created 2 playlists in The Deezer app. I’ve since deleted those playlists thinking that might be the problem but nothing. Deezer Playlists are a no show in Sonos… can anyone suggest a fix?

icon

Best answer by Yula 28 April 2022, 18:21

View original
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

12 replies

Yula
Rank
Userlevel 7
Badge +10

Hello @mike121! 

Please try these steps and let me know: 

  • Log out of Deezer on all devices it might be logged in
  • Get a new password for the Deezer account via this link
  • Delete Deezer from the Sonos app
  • Turn off your sound system device for 1-2 minutes
  • Turn it back on
  • Add Deezer to the Sonos app
  • Login with your new Deezer password
(She/her) add your pronouns to your signature!
M
Rank

Hello, I just tried this (I’ve been overseas so it’s taken me a while) but the problem is still the same. Unable to browse Deezer playlists on Sonos. Any other suggestions? Thanks

N
Rank

Hello.

I’ve been experiencing this exact issue for months now in the Sonos app. Have been very patient but it’s pretty annoying now. I can’t get to see my own + saved playlists. Get the text saying: “Unable to browse music”. Don’t see any solutions in this forum, unfortunately. What’s latest news in this frustrating problem? 

M
Rank

Hi @Nicky.Nielsen unfortunately the problem is still there for me also. I’ve tried the suggested solution a few times, but am no further forward. Nobody seems to have a fix that works. it’s incredibly frustrating 

Superschlumpf
Rank
Userlevel 7
Badge +5

@mike121 

@Nicky.Nielsen 

Do you use a Sonos S2 system (brown app symbol) or the old S1 system (black app symbol)?

For me on S2 with latest updates there is no problem at all with Deezer. 
Please log in to your Deezer account on webpage and go to settings… „more“… „apps“. There you can find all to Deezer connected services. Delete Sonos and open your Sonos app. Also there delete Deezer from the music services. 
After this go to Sonos app settings and manually search for updates. This is necessary because it‘s not only looking for firmware updates but also the list of available music services is updated in background. Normally no updates will be found. Now you can add Deezer again to Sonos. 

And one more important question just to clarify… we are talking about your Deezer favorites that are shown if you select Deezer from the list of installed services?

Sometimes people confuse this with the Sonos favorites where you can also link to your Deezer playlists. But there the link doesn’t work anymore if something changes on Deezers server. Then the Sonos favorite has to renewed. 
Screenshot shows the correct place…

 

[he/him] Deezer is music, but Deezer and Sonos is party !
N
Rank

Hi.

I’m using Sonos S1 system/app.

I have tried doing what you describe. Logging in on my Deezer account in Safari webpage on my iPad. Not possible to find the menu you are mentioning; Deezer connected services.

Yes, you are correct - it’s the Deezer Favourites we are talking about. Nothing else but the text “Unable to browse music” (in Danish: “Kunne ikke gennemse musik”) shows up. Screenshots below.

Thank you for trying to solve this irritating issue for me.

 

 

Superschlumpf
Rank
Userlevel 7
Badge +5

@Nicky.Nielsen

Ok, as you might know Sonos S1 system isn‘t supported by Sonos for any updates belonging to new features. Sonos only does bug fixes on existing features for S1. 
I suppose that Sonos S1 perhaps isn’t compatible with the new user interface of Sonos for music services. Since last month Deezer switched to this new interface and may be that‘s the reason why S1 now has problems to show your accounts content correctly. 
Maybe some other Sonos user here in the community using a S1 system can also test or @Yula or @Jaime. can ask the team to validate it. 
In general I suggest you update your Sonos system to S2. There will come more and more features and changes in future for all music services and also Sonos itself that are not compatible with S1 any longer. 
 

However you can try what I suggested before…

I think using safari on iPadOS isn‘t the best way to show Deezer webplayer. I‘m using google chrome for iOS on iPad and there it does the job. 
Select your account icon on top right and choose account settings. Next screen select „more“ at the right of top line and then „my apps“. 
Now you can see all connected services including Sonos and the option to remove it. 
 


 

 

[he/him] Deezer is music, but Deezer and Sonos is party !
M
Rank

@Superschlumpf thanks for trying. And really appreciate your responses.  I have the S2 app and have used Deezer in Sonos for a long time. I’ve tried your fix… but it has made no difference. Still unable to browse playlists… but everything else works fine. I’m really at my wits end with this. And although I love Deezer feel I may need to switch to Spotify or Tidal if no one at Deezer can offer any help

Superschlumpf
Rank
Userlevel 7
Badge +5

@mike121 

I just can underline that there is no problem in general with Deezer on Sonos. If your Sonos system is on latest update and you tried removing both services from each other completely, i can just imagine that there‘s something on your network blocking some functions. 
Are you using different DNS settings on your router or some internet filter rules?

Can you try testing one of your Sonos speaker connected to a mobile Hotspot created by your smartphone?

[he/him] Deezer is music, but Deezer and Sonos is party !
N
Rank

@Superschlumpf 

@mike121 

Hi you guys. I (finally) have some good news in regards to this topic. I’ve been in contact with a guy from Deezer support and he wrote me at the end of last week that: “There is currently a bug with this case and our development team is working on it with SONOS. 
We’ll have to wait for our developers and our partners to solve this”.

I haven’t heard anything yet from the support again. However! - Today when I checked it apparently finally works! I’m able to see and browse my saved playlists! Perhaps it helped contacting the support or maybe it was just pure luck. - “Luck” after 3 ½ months without access to my playlists.

I really hope yours is working too  @mike121(?) And thank you again @Superschlumpf for doing what you could in order to help fix this issue.

 

Best regards, Nicky

M
Rank

Hey, I just checked and suddenly it’s working again for me too. I can see all my playlists again. Brilliant!!!

Superschlumpf
Rank
Userlevel 7
Badge +5

@Nicky.Nielsen 

Thanks a lot for contacting support and for the good news. 😎 

[he/him] Deezer is music, but Deezer and Sonos is party !
TERMS OF USE DEEZER COMMUNITY SITE