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jandre.swart.96
One Hit Wonder
July 15, 2023
Answered

Stops playing music every few minutes

  • July 15, 2023
  • 11 replies
  • 277 views

Would be listening with a good and stable internet connection, all permissions allowed, music would stop playing every 15-30min randomly. The app doesn't close and sometimes it will even lose track of where it was on the playlist. Very frustrating. You have to reenter the app and press play again. 

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    Best answer by Nina Nebo

    Hi @jandre.swart.96 !

    Maybe link below can help you 

    https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

    11 replies

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    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    July 21, 2023

    Hello @jandre.swart.96 thanks for the details.

    Indeed here I don’t believe clear cache or reinstalling the app will fix your issue.

    This sounds much more with the complaints coming from users mostly with Samsung S series phones regarding the battery optimization like @JaciFlower mentioned above.

    Check this article about this topic - HERE

    Let’s know if UX improved with those changes.

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