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One Hit Wonder
Donna Palmer
One Hit Wonder
March 8, 2026
Answered

playlists

  • March 8, 2026
  • 1 reply
  • 21 views

I was locked out of my account, got my password reset and all my playlists have gone and also had to resubscribe when a payment was taken out on the 27th feb. Please can you tell me what's happened.

      Best answer by Nina Nebo

       

      Hi ​@Donna Palmer !

       

      Your subscription may have expired.
      When your subscription ends, you'll automatically go to deezer Free status. You will retain all of your subscriber information, including your favorites, playlists, etc. Once you've gone to deezer Free, you can then go to the deezer website and choose from one of the available subscription options.

      Or maybe your account has been hacked.
      Read more about it in the article in the link below.

      https://support.deezer.com/hc/en-gb/articles/360001425809-Suspicious-Activity-On-Your-Deezer-Account-Help

       

      We are an open forum and do not have access to your account.
      It is best to contact  Deezer Support

      1 reply

      Nina Nebo
      Superuser
      Nina NeboAnswer
      Superuser
      March 8, 2026

       

      Hi ​@Donna Palmer !

       

      Your subscription may have expired.
      When your subscription ends, you'll automatically go to deezer Free status. You will retain all of your subscriber information, including your favorites, playlists, etc. Once you've gone to deezer Free, you can then go to the deezer website and choose from one of the available subscription options.

      Or maybe your account has been hacked.
      Read more about it in the article in the link below.

      https://support.deezer.com/hc/en-gb/articles/360001425809-Suspicious-Activity-On-Your-Deezer-Account-Help

       

      We are an open forum and do not have access to your account.
      It is best to contact  Deezer Support

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