Subscription and payments

Hi, My deezer can't accept payment. It was on an auto payment and then it brought a.message that payment plan has changed. Since then I can't pay. Please help as I have so many playlists and favourites in my account.

Não estou conseguindo vincular minha conta deezer pelo mercado pago 

Hello, I need help with my account. I would like to change the e-mail-adresse dir the account because I don’t have access to the old email. How can You help me?Karolina 

I'd like to add a member to my existing premium account, what do I need to do? Thanks Darren

I have to keep wondering what happened to Deezer. Why has it gotten so expensive? I have to admit, I don't miss Deezer anymore and I've been using it for over 10 years!  I never wanted the full Spotify experience. But the family members are now also happier with Spotify at a significantly lower price. I'm even trying Apple Music now, price 7€ versus 10€ for an individual plan. If it was some kind of marketing plan, I think it didn't work :-/

Thank you Deezer for the refund 😊🙏

Hello, I have just released you have be changing me twice a month for my account 

You have been charging my twice each month for my Deezer 

I am not happy wif the price of it I don't use it another 2 be paying 11.99 is there anythink you can do 4 me 

hello, The issue is that my credit card is about to expire. How can i change the payment method for deezer from an iPhone?

hello, The issue is that my credit card is about to expire, how can i change the payment method from iphone phone?

Please change my payment date to the last day of the month

Hello Deezer admin, I signed up for a one-year Deezer Premium trial running through 27 December 2023, at £7.99 pcm. Your Deezer app is now forcing me to cancel this trial prematurely, putting up the price to £14.99 pcm from 28 August 2023. What is going on, Deezer folks, and can you put me back on the trial, please? Regards, Hammond27 

My premium account stopped working and I can not access my playlists. It keeps saying to subscribe but I am subscribed.How can I restore my account?

Hi,I love in Turkey and have subscription on deezer premium, paying it from my turkish bank card. Now I am on 3 weeks vacation to Azerbaijan and I can not use deezer, subscription don't work. It tells "deezer dree is not available in your country", however, i paid for subscription. What is the reason for that? I have paid for it. If it works like that (i am travelling quite a lot do different countries), i have to change my music app. 

I have had deezer for years and now my account has been put back to free. It says subscription temporarily unavailable when I try and pay for it. There was money in my bank when it should have come out.

Okay so I normally pay for a reguakr feeder plan was offered 3 months of family free signed up was charged and then kicked off all devices 2 days later so I have now paid for 2 plans and promised 3 months free and have no music app wtf

How can get a refund? My kid bought a subscription and did admit that only after the payment… Ive cancelled it but how can i get my money back?

I just got a new phone and my premium account wasn't swutched over to the new phone. Also  my email is different from my other one. What do i need to do   

I’ve had a Deezer account for a few years, paid directly via my Three mobile bill. I’ve just received a text message stating my subscription has been cancelled, and my account is showing as just a free account now & won’t let me reactivate my subscription. Any ideas how I can reactivate my account? 

Hey, I paid for the premium subscription service about an hour ago for an offer through scrambly for a $25 incentive,  which I REALLLLY need.  But for some reason it wasnt tracked. They say theres nothing they can do cause its automated on their end, so is there anyway I could just cancel right now and possibly get refunded? Or maybe someone could confirm my paid subscription on scrambly.  I'm too broke for this and only made the $11.97 payment in order to make a little extra cash and now I got the way short end of the stick. :( not happy at all. 

Goedemorgen, Ik heb via mijn T-Mobile een deezer abonnement. Nu ga ik morgen van T-mobile over naar Vodafone, maar ik wil Deezer behouden enmijn gedownloade muziek blijven beluisteren, hoe doe ik dat?Vriendelijke groet, Inge Aanstoot 

Good evening Deezer support, Since today I am trying out Deezer.  Can you explain to me how the royalties are distributed?  What percentage of the turnover goes to the makers?  How is it determined who gets how much?  Is this, just like with Spotify, the Worldwide streaming percentage yields the same percentage of the royalty budget, or is it revenue per user that goes pro rata, for example to my listened artists.  I saw that your amount per stream is higher than with Spotify, so I think it's good.  Like to hear from you.

Please, remove me from Deezer and completely delete my payment method from your servers.