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One Hit Wonder
lynseywilson78
One Hit Wonder
September 21, 2023
Answered

account hacked

  • September 21, 2023
  • 2 replies
  • 153 views

Someone else is using my account without My permission.  I was unable to use deezer today. I have a family account.

I changed my passwords. Yet still the same.

I've now how to unsubscribe 

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      Best answer by Nina Nebo

      Hi @lynseywilson78 !

      here is helpful link 

      https://support.deezer.com/hc/en-gb/articles/360001425809-Suspicious-Activity-On-Your-Deezer-Account-Help

       

      or contact Deezer Support.

      2 replies

      Nina Nebo
      Superuser
      Nina NeboAnswer
      Superuser
      September 21, 2023

      Hi @lynseywilson78 !

      here is helpful link 

      https://support.deezer.com/hc/en-gb/articles/360001425809-Suspicious-Activity-On-Your-Deezer-Account-Help

       

      or contact Deezer Support.

      💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      September 22, 2023

      Hi @lynseywilson78, It is part of our security measures to ensure that your account and data are always protected.
      I have therefore implemented some security procedures to prevent this issue from persisting.
      To enhance the security of your Deezer account, I recommend updating your email password and resetting your Deezer account password via the email I sent you.
      o safeguard all your online accounts, I advise you to regularly check your systems for malicious software and scan your device for potential viruses.

        TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement