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HiFi not showing

  • August 8, 2023
  • 3 replies
  • 106 views
A
One Hit Wonder

Hi there,

I've recently paid for HiFi, but after few days subscription dropped to Premium and hifi option not even available.

Any ideas what's going on?

 

Best answer by GropplerZorn

Hey there @Alex.UA 

just about everyone here on the forums are fellow subscribers such as yourself, and therefore do not have access to your account. I would suggest opening a ticket with deezer support so they can assist you.

here is the link → https://support.deezer.com/hc/en-gb

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3 replies

GropplerZorn
Superuser
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  • GropplerZorn
  • Superuser
  • Answer
  • August 8, 2023

Hey there @Alex.UA 

just about everyone here on the forums are fellow subscribers such as yourself, and therefore do not have access to your account. I would suggest opening a ticket with deezer support so they can assist you.

here is the link → https://support.deezer.com/hc/en-gb

Deezer Legend
A
One Hit Wonder
  • Alex.UA
  • Author
  • One Hit Wonder
  • August 8, 2023

Thanks buddy. Already did that. While waiting for ticket to be solved wanted to hear if its common problem

Leonídia.Deezer
Community Manager
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Hi @Alex.UA, the situation you described is not a common problem.
To provide clarity on your situation, gathering personal information would be necessary. However, due to our status as a public channel, this approach wouldn't ensure your security.
Therefore, I recommend that you wait for a response from our Customer Support team.

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