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Answered

account hacked

  • 21 September 2023
  • 2 replies
  • 96 views

Someone else is using my account without My permission.  I was unable to use deezer today. I have a family account.

I changed my passwords. Yet still the same.

I've now how to unsubscribe 

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Best answer by Nina Nebo 21 September 2023, 11:03

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2 replies

Userlevel 7
Badge +12

Hi @lynseywilson78 !

here is helpful link 

https://support.deezer.com/hc/en-gb/articles/360001425809-Suspicious-Activity-On-Your-Deezer-Account-Help

 

or contact Deezer Support.

Userlevel 7
Badge +5

Hi @lynseywilson78, It is part of our security measures to ensure that your account and data are always protected.
I have therefore implemented some security procedures to prevent this issue from persisting.
To enhance the security of your Deezer account, I recommend updating your email password and resetting your Deezer account password via the email I sent you.
o safeguard all your online accounts, I advise you to regularly check your systems for malicious software and scan your device for potential viruses.